Patient Services Representative I / Rehabilitation Technician - Outpatient Clinic - (Georgetown, Sc)

Position Summary:

The OP Rehabilitation Patient Services Assistant/Rehab Technician will perform administrative duties as it relates to clinical needs of patient care and the clinical staff. Daily, performs a variety of tasks related to patient needs and any relevant paperwork required to be completed in a timely manner.   The PSA is responsible for pre-registering patients, managing referrals, scheduling appointments, and completing paperwork related to medical record requests, and scanning into the appropriate systems.  Meet with patient or contact patient to confirm appointments and assist with paperwork as needed.  Coordinate/communicate with clinical staff to inform the provider of any authorization, limits, or infection control issues as appropriate.  Provides support in patient care and in carrying out therapeutic activities as directed by the therapist in a team environment consistent with professional practices and ethical standards.  Provides cleaning and preparation of treatment areas and equipment as established by the department.  Will have home facility assignment but remains ready to float emergency situations to other TH locations.  The employee will complete other duties as assigned.

Essential Functions:

1. Schedule and obtain pre-register patients - Review orders and referrals and enter into each system appropriately, notify the patient of department/clinic for appointment, confirm appointment when possible and communicate benefits prior to date of service (depending on receiving department workflow).
2. Facilitate patient referrals with other OP Rehabilitation offices - Perform referral workflows and communications to other OP Rehabilitation offices
3. Ensure inactive charts/patient accounts are closed - Maintain discharges and close the account out of both electronic systems as well as chart review for all necessary documents and scanning.
4. Complete Pre-visit Chart Preparation - Perform medical record review within EMR to facilitate provider and clinical staff efficiency during patient visit. Compile all required forms and documents prior to the patient’s evaluation for completion at registration.
5. Customer Service – greeting patients as they enter the clinic, answering incoming phone calls, excellent telephone etiquette, scheduling patients as necessary, assist in the patient registration process, communication of benefit information, scanning patient documentation, maintaining the OP Rehab schedule, and running reports indicated by management.
6. Rehab Tech – Assisting therapy staff with patient care and therapeutic activities under the direction of the clinical staff to include cleaning, preparation of treatment areas and equipment, assistance with obtaining and maintaining equipment.
7. Floating -- Will have home facility assignment but remains ready to float emergency situations to other TH locations.
8. Other duties as assigned - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee partner for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Non-Essential Functions:

• Complete required orientation as directed by facility
• Follow facility and OSHA safety rules and procedures while on assignment
• Follow facility and Joint Commission guidelines and recommendations
• Respect cultural and religious practices of patients
• Uphold HIPAA regulations
• Punctual and dependent for assigned/confirmed shifts

Required / Minimum Qualifications:

EDUCATION (must meet one of the following):

• Certified Medical Assistant OR
• Associates Degree in Business/Healthcare related field and a minimum of one year healthcare experience preferred OR
• High School Diploma with a minimum of two years healthcare experience

EXPERIENCE

• Demonstrated experience with strong interpersonal communication skills
• Prior experience with interpreting and following detailed policies and workflows
• Prior experience with electronic medical records in a healthcare environment
• Prior experience obtaining authorizations, registering and scheduling preferred.
• Prior experience with Meditech, E-Clinical Works or Raintree software programs, and Microsoft Office preferred.
• Prior experience scheduling patients, preferred.

LICENSURE/CERTIFICATION: NA

KNOWLEDGE/SKILLS/ABILITIES:

• Medical Terminology knowledge preferred
• Demonstrates the ability to independently think and make judgments in interpreting and adapting guidelines and making judgment decisions on specific problems
• Able to manage time effectively, specifically the ability to handle multiple projects and tasks efficiently

Administrative Supervision:  None Required

Functional Supversion:  None

Physical Requirements: Medium-Heavy Physical Agility Test (PAT) Rating

While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; occasionally (activity or condition exists up to 1/3 of the time) to use hands, fingers; and frequently to talk or hear. The employee must exert 35 to 50 pounds of force occasionally, and/or 15 to 25 pounds of force frequently, and/or 10 pounds of force constantly to move objects.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.