Patient Service Technician

Essential Duties:

Under the general supervision of the ROM, The Patient
Service Technician is responsible for the delivery, set-up, patient education,
and pick-up of DME Equipment. Patient Service Technician are responsible for
keeping organized with delivery/pickup tickets along with updated Delivery
Track on unsuccessful & successful deliveries made.

Responsibilities: Employees to
initial as completed

• ______
  Reports to work daily and is ready to work at the scheduled start time
• ______
  Must wear all safety equipment (i.e. back support and steel toed shoes)
• ______ Works On-Call assignment as needed
  or scheduled coinciding with the Saturday schedule
• ______
  Responsible for providing CPAP, Pulse Ox, Mask Fitting and any other oxygen/DME
  equipment under

supervision of Respiratory
Therapist

• ______
  Completes initial Respironics/ResMed training program which includes annual
  competency assessment
• ______
  Provides patient education as part of the patient care activity according to
  the patient need
• ______
  Delivers respiratory, medical equipment and supplies to patients or clients
• ______
  Maintains current and update knowledge of respiratory and home care equipment
• ______
  Performs equipment set ups in a timely and professional manner
• ______
  Presents SuperCare through professional personal appearance and patient care
  activities
• ______
  Completes delivery and pick-up paperwork promptly and accurately, ensuring all
  serial numbers are

listed and all paperwork is scanned
into system

• ______
  Assists, when necessary, the pulling of equipment and supplies from the
  warehouse as ordered on

patient delivery tickets

• ______
  Loads equipment, oxygen systems, and related supplies on to a delivery vehicle
• ______
  Must be familiar with all applicable laws and regulations as they pertain to
  setting up respiratory

Equipment

• ______
  Manages all orders on route sheet and Delivery Track, delivers via company
  vehicle; equipment to

meet ETA given

• ______
  Communicates back with dispatch and or patient if ETA cannot be met
• ______
  Adds necessary notes into Delivery Track on type of delivery
• ______
  Works with patient to solve a variety of problems, thereby acting as a company field
  representative

(i.e. reverse demonstration
process)

• ______
  Able to identify and label contaminated equipment that is picked up to be brought back
  to location
  • • Contaminated
      (bloodborne pathogen exposed): equipment that has any bodily fluids or has been
      in an insect/rodent infested environment

• ______
  Adhere to SuperCare Health's company policy/procedure on picking up contaminated
  labeled equipment
  1. 1. Bag
        equipment in bag
     2. Transfer
        equipment back to location
     3. Unload
        and place equipment in "Dirty" (quarantine) designated area
• ______
  Responsible for attempting to successfully pick up rental equipment, as
  directed, follows policies

pertaining to all equipment being
returned

• ______
  Responsible for unloading of company vehicle, ensure all returned/picked up
  equipment is placed in

proper designated area with pick up
order attached

• ______
  Must complete a physical inspection of vehicles and document daily
• ______
  Promotes teamwork among team members which includes but is not limited to
  assisting other

locations as needed

• ______
  Performs warehouse and office maintenance tasks as required
• ______
  Performs any other duties that may be requested by Supervisor or Management
• ______
  Understand and adheres to all of SuperCare Health company policies
• ______
  To remain knowledgeable to date on all products
• ______
  Maintain a professional, safe, and clean work environment and vehicle

Qualifications:

• Must be 21 years of age
• Valid driver's license with a good driving record
• DOT certification (optional)

Education
and or Experience:

• Graduate from Accredited High School or college
• Team player-ability

• Reliable and Responsible
• Detailed oriented

• Strong organizational skills