Patient Satisfaction Specialist

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The responsibilities for this job include, but are not limited to, the following:
Handling inbound and outbound call in a timely manner, while providing accurate information regarding patients' accounts;
Communicating by telephone and in writing with patients, insurance companies, and any parties involved in the patient accounts process;
Ensuring courteous and professional communication is made with all parties;
Providing necessary information for Insurance Representatives to help reconcile patients' accounts;
Responding to request for information regarding patients' accounts;
Updating account information as necessary;
Ensuring customer questions and requests are handled completely and in a timely manner.

Minimum education and professional requirements include, but are not limited to, the following:
Employee must be 18 years of age or older;
High school graduate or equivalent;
Knowledge of insurance policies (preferred);
Excellent written and verbal skills;
Ability to politely and professionally handle all incoming telephone calls in a timely manner while maintaining high quality standards;
Must be able to prioritize and handle multiple tasks;
One to two years of successful customer service experience, preferably in a call center environment;
Basic math and analytical/problem-solving skills;
Good computer experience, including Microsoft Word and Excel;
Must be able to work independently and achieve productivity goals.