Patient Financial Coordinator Cbo

Jackson Memorial Hospital

Corporate Business Office Dept.

Days, FT

Position Summary:
The CBO Patient Financial Coordinator is responsible for supervising staff in performing selected operational aspects in one of the following areas Accounts Receivables Management, Potential Medicaid, Patient Access Services, Legal Liaison, Extended Business Office (EBO), Collection Agency Performance, Cashiering, and related Patient Finance functions. The Coordinator also projects a positive and professional image within the organization, and also is responsible for increasing cash flow, reducing the accounts receivable and improving customer satisfaction. This incumbent will have a significant role in the administration or preparation of the departments or the organization's budget. May attend management meetings and may be involved directly or indirectly around confidential management decisions. Position requires exercise of independent judgment.

Duties & Responsibilities:
Through the use of people, processes, and technology the Patient Financial Coordinator is responsible for planning, staffing, managing, coordinating and overseeing all of their teams output in revenue cycle management. In concert with Associate Administrator CBO, the PFC will provide oversight to subordinate personnel to ensure accurate, timely, and compliant billing of claims, prompt and efficient follow-up on accounts, and timely processing of payments and adjustments. Works with management, clinical and other hospital departments, and the patient accounting staff to improve processes, increase accuracy, create efficiencies, resolve related issues, and achieve the overall goals of the department. In consultation with the CBO Associate Administrator, develops short-term goals and objectives and plans for accomplishment. Develops, recommends and administers policies and procedures. The PFC trains, evaluates the performance of and, when necessary, disciplines subordinate personnel. Researches and recommends alternative procedures designed to reduce costs and minimize staffing and other operational cost with the CBO. Maintains regular contact with various third party payers in order to resolve problems which could not be routinely handled by CBO staff. Remains abreast of third party reimbursement policies and Medicare/Medicaid regulations and other third party payers in order to expedite payment and ensure internal compliance. Maintains knowledge of patient accounts and billing procedures in order to enhance expertise by reading appropriate professional literature, attending organizational meetings and continuing their revenue cycle educational skill level. Responsible for continuing education and professional growth to stay abreast of industry changes. Attends required training, completes on-line training as assigned. Demonstrates, through plans and actions, a consistent standard of excellence to which all departmental work is expected to conform. Incorporates the organizations values into all business staff development practices and all departmentally directed activities. Monitors and supports daily staff functions in all areas within the scope of responsibility. Participates as may be required in revenue cycle, denial management, and patient access work teams and other ad hoc meetings as may be required to improve the operations of the hospital as it relates to the hospitals financial success. Maintains appropriate internal control safeguards over A/R records and collection of cash. Maintains compliance standards for providing accurate information on all claims. Assesses and responds to organizational and client needs with innovative programs to ensure patient satisfaction. Ensures compliance with relevant regulations, standards, and directives from regulatory agencies and third-party payers. Directs ongoing programs for staff development. Adhere to JHS and Departmental policies and complete annual testing as may be required by various regulatory agencies, JHS, and/or the CBO. Performs other job duties that may be required to provide the quality and level of service expected by JHS and Revenue Cycle management team. Role models behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.

Experience:
Generally requires 3 to 5 years of related experience.

Education:
High school diploma is required. Bachelor's degree in related field is strongly preferred.

License Certification:
Valid license or certification is required as needed, based on the job or specialty.

Knowledge Skill Abilities:
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications.

Physical Demands:
Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).

Work Environment:
Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).