Address
Form of work Position Title:
Patient Care Coordinator
Division/Department: Shared Services
Reports to: Manager, Shared Services
Responsibilities:
Provides new and existing patients with a positive patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback, and suggestions.
Required Knowledge and Skills:
Receives inbound calls from patients regarding orders for medications, pharmacy services and any other non-clinical inquiries. • Conducts patient outreach calls regarding compliance and routine matters in accordance with the patient management program. • Must meet required productivity and quality standards and goals as set by the Senior Director, Shared Services. • Performs data entry, including patient demographic, billing, medical history, and prescription information. • Conducts insurance verification, coordination of benefits, co-pay collection. • Provides pricing, availability, and schedule information. • Performs specialty and retail order scheduling. • Effectively triages customer's questions and needs to the appropriate staff member on the Pharmacy Team. • Provides excellent customer service as evidenced by a willingness and ability to assist customers with their questions/concerns, treating customers in a friendly and helpful manner, and maintaining a positive attitude. • Upholds patients' rights including privacy and confidentiality. • Operate effectively in a fast-paced deadline-driven environment that requires attention to detail and the ability to multitask. • Performs other duties as assigned.
Basic Qualifications:
Current and in good standing Pharmacy Technician registration from a State Board of Pharmacy preferred not required. High School Diploma, GED, or completion of Pharmacy Technician Program required as verified by Registered Pharmacy Technician. Must be bilingual ( Spanish ). • Two to three years related experience and/or training preferred, or equivalent combination of education and training. • Customer service experience in a healthcare, specialty pharmacy, PBM, call center setting or other related industry. • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. • Basic knowledge of and skills using MS Windows, MS Office Suite and/or other similar operating/software programs.
Preferred Qualifications:
Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner. • Must be detailed oriented, with strong organizational and multi-tasking skills. • Communicates effectively with patients and colleagues/employees of organization. • Ability to interact and communicate with people over the phone, sometimes in stressful situations. • Ability to understand and follow instructions, work independently and efficiently • Basic data entry and/or word processing skills. • Ability to verify data input and correct errors. • Conveys empathy and understanding when handling customer service issues.
Work Conditions:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to talk and hear. The ability to see distinctions in colors and shapes is also required. • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. • This position requires the ability to handle stressful situations in a calm and courteous manner at all times. • This position also requires the ability to: - Sit, use hands to handle or feel, talk and hear constantly 67-100% of time OR 6 or more hours. - Reach with hands and arms frequently 34-66% of time OR 4-6 hours. - Stand, walk and stoop, kneel and crouch occasionally 0-33% of time OR 1-3 hours. - Lift and/or move up to 10 to 25 pounds occasionally 0-33% of time OR 1-3 hours.
To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.
#LI-AB1
Patient Care Coordinator
Division/Department: Shared Services
Reports to: Manager, Shared Services
Responsibilities:
Provides new and existing patients with a positive patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback, and suggestions.
Required Knowledge and Skills:
Receives inbound calls from patients regarding orders for medications, pharmacy services and any other non-clinical inquiries. • Conducts patient outreach calls regarding compliance and routine matters in accordance with the patient management program. • Must meet required productivity and quality standards and goals as set by the Senior Director, Shared Services. • Performs data entry, including patient demographic, billing, medical history, and prescription information. • Conducts insurance verification, coordination of benefits, co-pay collection. • Provides pricing, availability, and schedule information. • Performs specialty and retail order scheduling. • Effectively triages customer's questions and needs to the appropriate staff member on the Pharmacy Team. • Provides excellent customer service as evidenced by a willingness and ability to assist customers with their questions/concerns, treating customers in a friendly and helpful manner, and maintaining a positive attitude. • Upholds patients' rights including privacy and confidentiality. • Operate effectively in a fast-paced deadline-driven environment that requires attention to detail and the ability to multitask. • Performs other duties as assigned.
Basic Qualifications:
Current and in good standing Pharmacy Technician registration from a State Board of Pharmacy preferred not required. High School Diploma, GED, or completion of Pharmacy Technician Program required as verified by Registered Pharmacy Technician. Must be bilingual ( Spanish ). • Two to three years related experience and/or training preferred, or equivalent combination of education and training. • Customer service experience in a healthcare, specialty pharmacy, PBM, call center setting or other related industry. • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. • Basic knowledge of and skills using MS Windows, MS Office Suite and/or other similar operating/software programs.
Preferred Qualifications:
Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner. • Must be detailed oriented, with strong organizational and multi-tasking skills. • Communicates effectively with patients and colleagues/employees of organization. • Ability to interact and communicate with people over the phone, sometimes in stressful situations. • Ability to understand and follow instructions, work independently and efficiently • Basic data entry and/or word processing skills. • Ability to verify data input and correct errors. • Conveys empathy and understanding when handling customer service issues.
Work Conditions:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to talk and hear. The ability to see distinctions in colors and shapes is also required. • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. • This position requires the ability to handle stressful situations in a calm and courteous manner at all times. • This position also requires the ability to: - Sit, use hands to handle or feel, talk and hear constantly 67-100% of time OR 6 or more hours. - Reach with hands and arms frequently 34-66% of time OR 4-6 hours. - Stand, walk and stoop, kneel and crouch occasionally 0-33% of time OR 1-3 hours. - Lift and/or move up to 10 to 25 pounds occasionally 0-33% of time OR 1-3 hours.
To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.
#LI-AB1
