Patient Account Representative / Revenue Cycle - Healthcare Call Center - Work From Home

Patient Account Representative / Revenue Cycle - Healthcare Call Center - Work From Home

Patient Financial Engagement

Mission: Make it Better: People, Place, and Community

We are looking for experienced Revenue Cycle professionals to work directly with patients by engaging, identifying, and presenting solutions to create a meaningful interaction around self-pay healthcare balances.

Full time Monday - Friday 9:00am – 6:00pm Eastern Standard Time

Our Patient Financial Engagement team handle a high-volume of interactions with patients helping to resolve their self-pay healthcare balances. Understanding the uniqueness around each patient interaction, solution-oriented mindsets, and delivering an amazing patient experience defines success in our organization.

You can learn more about our team by visiting the HCM website at www.hcmar.com.

Our wages are based on experience and this position starts at $15+ per hour.

Here’s what we’re looking for

• Excellent communication skills, specifically phone skills, that encourage the establishment and maintenance of cooperative, positive engagements
• Ability to maintain private home office workspace
• 1+ year of prior patient account, or other related experience (such as billing, revenue cycle, patient financial services) experience preferred
• High school diploma or equivalent, college courses or certificate preferred
• Reliable internet connection

• Prior Electronic Medical Record (EMR) systems experience preferred
• Understanding of payor relationships, requirements, and compliant billing practices
• Solve problems by analyzing information and using logic to address issues and problems.
• Accuracy with data entry
• Maintain a positive approach, work cooperatively with others, and demonstrate a constructive response to coaching, maintain composure while interacting with patients

• Proficient computer skills with a demonstrated ability to navigate and comprehend computer software systems
• Proficient in Microsoft Office Applications

What does a day at HCM look like?

• Our Patient Financial Experience team handles inbound and outbound calls

• Navigate client Electronic Medical Record (EMR) systems
• Work with patients\Guarantors on securing payment to outstanding balances
• Articulate options to patients\guarantors around payment plans, financial assistance, and additional third-party options
• Identify problems on the account and escalate appropriately
• Update and verify guarantor insurance information.

• Update the patient account record to identify actions taken
• Maintain great HCM quality standards
• Ability to learn quickly and collaborate with ideas that improve the team, processes and solutions.
• Communicate with team members and management in a professional manner
• Attend training for EMR systems, required HIPAA awareness training, cyber security awareness training, and continuous internal training programs

• Comply with all guidelines, policies, and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations

Looking to make a difference with patients and grow your revenue cycle experience?

Join our dynamic and growing organization and jump start your career. We’re looking for difference makers like you.

HCM is a women-owned business (WOSB) focused on driving engagement and resolutions that align with our client needs. HCM works as an extended business office within revenue cycle. Further upstream in revenue cycle, we partner to solve pain-points within the claim process. Lastly, like any business, we are open to new ideas and are working to pursue new data-driven and technology focused solutions to provide value within healthcare and beyond.

Benefits

• Competitive Medical insurance (PPO or HDHP)
• Dental & Vision insurance
• 401(k) retirement plan with matching contributions
• Long-term disability coverage (Employer funded)

• Life insurance (Employer funded)
• AD&D (Employer funded)
• Short-term disability coverage
• Hospital Indemnity
• Voluntary Life Insurance

• Accident coverage offerings
• Cancer coverage offerings
• Critical illness offerings
• Flexible spending accounts
• HSA employer contributions

• Casual dress
• Competitive Paid Time off (PTO) package
• Paid Holidays