Parts Professional

Job Details

Job Location
Livingston Machinery Chickasha - Chickasha, OK

Position Type
Full Time

Education Level
High School Diploma or GED

Job Shift
Days + OT

Description

Summary:

This team member is responsible for delivering excellent customer service through parts transactions. This involves answering the customers and technicians parts inquiries, providing needed parts in a timely and accurate manner.

Essential Functions:

• Offering Legendary Customer Service to internal (co-workers) and external customers
• Performs counter sales and answers customer inquiries
• Daily parts orders and drop ship orders
• Fills and prepares orders, via phone or in person, for shipment or for customer pickup
• Ensures a workplace and warehouse are clean, safe and friendly work environment
• Assists in addressing any discrepancies in parts inventory
• Determines the proper mode of transportation for parts shipments
• Able to use a forklift for loading and unloading cargo
• Check in daily and stock orders as needed
• Maintain team environment

Supervisory Responsibility:

This position does not directly supervise team members

QUALIFICATIONS

COMPETENCIES REQUIRED:

• Technical Capacity
• Client/Customer Focus
• Problem Solving/Analysis
• Decision Making and Initiative
• Organizational skills

EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS AND OTHER REQUIRMENTS

• High School Diploma or GED is required.
• Excellent Customer Service Skills
• Parts experience in heavy equipment, agriculture or automotive industries preferred
• Ability to lift a minimum of 75 pounds
• Positive attitude and desire to work as a team player
• Computer literate
• Dedication, Self-motivation, Energetic with Strong Work Ethic.
• Detail minded - attention to detail
• Excellent analytical and interpersonal skills
• Problem Solving and Planning abilities
• Coaching ability
• Good ability to communicate both orally and in writing
• Ability to work overtime, to include Saturdays
• Be available for 24 hour on call rotations

WORK ENVIROMENT

The job will operate in various environments to include but not limited to, climate controlled inside the department/warehouse, outside and in weather.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This job is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 75 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position type/Expected hours of work

This is a full-time position. Days and Hours of work are Monday through Friday, 8:00am 5:00pm Early morning, evening, weekend and work on Holidays may be required as job duties demand.

Additional Notes

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

COMPETENCIES REQUIRED:

• Ability to solve problems quickly
• Team orientation
• Solid record in building customer relationships
• Initiative and self-motivation
• Time management
• Communication proficiency
• Willingness to learn and adapt to new people and environments

EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS AND OTHER REQUIREMENTS

• High School Diploma or GED is required
• Excellent customer service skills
• Parts experience in heavy equipment, agriculture or automotive industries preferred
• Positive attitude and desire to work as a team player
• Strong verbal and written communication skills
• Proven ability to establish and maintain positive work relationships with co-workers, vendors, and customers
• Ability to professionally manage difficult customer situations
• Computer proficiency
• Bilingual is preferred

WORK ENVIRONMENT
The job will operate on the showroom floor and in the parts warehouse.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly required to talk and hear. This job is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 am - 6:00 pm. Early morning, evening, weekend and work on holidays may be required as job duties demand.

ADDITIONAL NOTES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.