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CaterpillarSee more

addressAddressLorida, FL
type Form of workRegular
CategoryInformation Technology

Job description

Career Area:

Logistics

Job Description:

At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Parts Orders Analyst in Miami Lakes, FL.

The Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics, segment Procurement and the design and manufacture of Wear Components (Undercarriage and GET) and Maintenance Components (Seals, Tubes & Hardware, Hose & Couplings, Fluids and Filters).   

We’re committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.    

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition.    

Learn more about the Caterpillar Experience      

As a Parts Orders Analyst, you will serve as the primary customer, subsidiary, etc., contact for all order matters; or acquire knowledge to analyze, interpret and communicate accurate and timely technical information to answer inquiries from dealers and customers. You will be responsible for all aspects of order analyst activities related to domestic and international parts orders or as the first level training position for Parts Analyst positions.  

Job Duties/Responsibilities may include, but are not limited to:   

  • Interpreting order requirements; resolving parts order exceptions; assisting parts expediting to meet machine down and contractual obligations; instructing/training customers on changes to practices and policy; and coordinating the investigation of parts related marketplace complaints  

  • Interpreting order requirements; resolving parts order exceptions; assisting parts expediting to meet machine down and assisting in the investigation of parts related marketplace complaints  

  • Reviewing requests and orders for reasonableness and controls the timely entry and processing of customer order requirements  

  • Coordinating the investigation of customer complaints on a variety of parts related questions  

  • Providing ongoing training/instruction to customers on parts systems usage and changes  

  • Handling daily interpretation of policies and procedures to determine compliance  

  • Assisting customers in evaluating special requirements.  

Additional Information:   

  • This is a full-time 1st shift opening in Miami Lakes, FL.  

  • Relocation is not available for this position.  

  • This position requires 10% or less travel.  

Basic Qualifications:   

  • A minimum of 1-yr experience using SPM and EWM  

  • A high school diploma or GED  

  • Able to work independently and have basic computer skills  

Top Candidates Will Also Have:   

  • Parts orders experience required within the last 12 months or a strong understanding for CSS business and business model  

  • Experience in Availability & Inventory Management, Purchasing, or Transportation (EWM, Antares)  

  • Communications skills – oral and written 

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website  www.Caterpillar.com/careers . #Li-onsite 

Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected applicant.

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Submit your information to our Talent Network here .


Refer code: 3294424. Caterpillar - The previous day - 2023-10-16 18:45

Caterpillar

Lorida, FL

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