Address
SalaryResponsible for parts operations within the store location to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Execute parts department standard processes.
Responsibilities:
- Works with the Corporate Parts Manager to develop and follow an annual parts department budget to provide realistic, attainable and measurable parts sales and profit goals compatible with overall dealership financial and operational objectives
- Monitors parts sales on a monthly basis to ensure achievement of budgeted sales and profit goals
- Participates in the development and execution of the Corporate Parts Marketing Plan
- Assists with the development and training of parts personnel and completes performance reviews of parts counter salespeople and parts staff
- Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
- Assists with counter sales to support customer needs
- Maintains all departmental tools, equipment, and vehicles in good working order
- Assists in recruiting, staffing and employee development activities. Follows all safety rules and regulations in performing work assignments
- Understands and ensures adherence to corporate and customer data policies
- Follows all safety rules and regulations in performing work assignments
- Performs other duties as assigned
- 3+ years’ experience in Parts Department operations
- Ability to effectively lead and motivate others
- Strong interpersonal skills
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Excellent understanding of dealer business systems
- Ability to write and speak effectively to individuals and groups
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends and willingness to be on-call 24/7
- Excellent customer service skills
- Willingness to learn and work hard
- High School Diploma or equivalent experience
