Partner Operations Manager - Partner Success

The role

ReUp Education is looking for a Partner Operations Manager to liaise with key external contacts to effectively implement new partnerships and ensure their ongoing smooth operations. A successful Partner Operations Manager is process-oriented and has a keen eye for details. They are curious, conscientious, and collaborative, and an eager problem solver. It requires coordinating with internal stakeholders in Partner Success, Learner Services, Marketing, and Data teams. You must convey important details regarding the partnership, including scope, timelines, and data capabilities and limitations, and contribute to finding ways to leverage partner data to inform our work and maximize success.

What we do

Founded in 2015, ReUp Education is the only organization that focuses exclusively on helping colleges and universities engage and re-enroll the more than 40% of US students who have “stopped out” and support them until graduation, through our technology-enabled service. To date, we have re-enrolled over 22,000 students, assisted over 5,000 to graduate, and recaptured over $84 million in tuition for our university partners.

What you’ll do

• Project manage new partner implementation, liaising with internal and external stakeholders
• Uncover stakeholder needs and anticipate challenges through implementation
• Manage processing of student lists from our partners
• Contribute to the interpretation and mapping of partner data files; assist the ReUp Data Team and key contacts at our partners if issues arise
• Collect, review, and reconcile enrollment reports
• Post-implementation, serve as a continued resource for any future technical needs or changes
• Maintain complete and accurate documentation about the partner and our partnerships, e.g., student attributes, academic programs, enrollment and other key dates, reporting elements, data capability, etc.
• Represent the priorities of the Partner Success Team to our Data Team
• Help us maximize the impact of data stored in Salesforce with reporting that informs our strategic account plan

Qualifications

Research shows that women and people from underrepresented groups often only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. ReUp encourages you to break that statistic and to apply. We look forward to your application.

• 
  Bachelor’s degree
• 2+ years successful experience in a client-facing or account support role, including experience leading robust projects from start to finish
• Experience analyzing and aggregating data from multiple sources
• Experience mapping data and/or familiarity with student data
• Experience in Salesforce or another CRM
• Experience in project management or coordination a big plus
• Strong skills in Google Workspace and Excel, including formulas
• Ability to apply meticulous attention to detail in data quality contexts
• Strong interpersonal, written, and verbal communication with stakeholders up and down chains of management
• Higher ed, ed tech, and startup experience a big plus
• You care about ReUp’s mission and are committed to helping us open new opportunities to students

What does success look like

• You welcome new clients and eagerly collaborate with them during implementation and ongoing partnership
• You develop relationships with business partners easily and create trust with key contacts to ensure a smooth workflow
• You are curious by nature and always ask why and how we can make it better
• You are proactive, helping us get ahead of potential issues and solving problems before they become insurmountable
• You love helping a team thrive by eliminating roadblocks and issues. You’re willing to troubleshoot scenarios with limited information to achieve maximum results
• You thrive in environments where you are challenged to learn new skills and take on tasks, you are flexible and are able to shift gears comfortably
• You are a champion for the company’s mission

What we offer

• Annual Salary: $70,000 - $75,000 commensurate with experience
• Medical, dental, and vision insurance for employees; we pay 100% of the employee's premium and 50% of any dependents' premiums
• Flexible time off and remote work opportunity
• 401(k) plan
• A diverse team that fosters a high level of collaboration despite being highly distributed
• We provide your choice of a Mac or PC laptop

Location

ReUp is a remote organization with a geographically distributed team. This position will be based remotely in one of the states listed: AZ, CO, FL, GA, IL, LA, MA, MI, MN, MO, MT, NC, NH, NY, OH, OR, PA, SC, TN, TX, UT, VA, WI.

And you would be joining an amazing values driven company culture:

TEAMWORK * RESULTS * CONSTANT LEARNING * AGENCY * DIVERSITY, EQUITY & INCLUSION * JOY

ReUp employees share a passion for improving outcomes for stopout students. We support students to get Results as they embark on finishing what they started. We believe in the power of human potential and that supporting an individual’s Agency acts as a catalyst for positive change and resiliency. We believe in Diversity, Equity & Inclusion, for both the students we work with and in our hiring practices. We value Teamwork and strive to create a safe and supportive environment where trust, communication, creativity, and humility are valued as highly as technical skills. We tackle hard problems with curiosity and take action towards continuous improvement through Constant Learning. Approaching our work with open hearts, open minds, and seeking collective success creates Joy. If that sounds like your dream work environment, we look forward to hearing from you.

If you’re looking to join a growing team and make an impact, apply today - we’d love to hear from you! Please submit a cover letter describing your interest in ReUp Education and how your past experience has prepared you for this role along with your current resume.

ReUp Education is an equal opportunity employer. Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

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