Partner Advocate - Ced Specialist

Overview

Tek Experts is looking for a Partner Advocate- CED Specialist who will engage with a portfolio of Cloud partners to accelerate Cloud competency attainment, sales reach, and frequency. In this role, you'll help articulate MPN benefits, facilitate one-on-one sessions with technical experts, and build awareness for profitable Cloud workloads/scenarios through specific partner campaign-based activities.

The role will operate within the Microsoft CAPS business unit under the management of the CAPS - Partner Advocate Frontline - Senior Specialist. It can be based in Bulgaria, China, Costa Rica, Rwanda, the USA, Portugal, Romania, or India.

Driving exceptional outcomes with purpose-built solutions.

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

Responsibilities

• Manage partner relationship and profiling, driving Cloud capability and capacity, growing Cloud revenue and MPN benefit consumption while orchestrating internal and external resources.
• Drive partner commitment, reaching partner revenue growth and benefit utilization targets while delivering high satisfaction in a fast-paced and highly accountable environment.
• Quickly establish relationships and develop rapport with customers of different experience levels with products.
• Articulate compelling cause-and-effect relationships between the products, solutions, and services and improvements in the partner business process.
• Become a trusted advisor by sorting information and data, extracting pertinent information.
• Demonstrate an understanding of primary competitor services and technologies.
• Establish regular business reviews with partners to monitor progress and take corrective action when necessary.
• Check partner benefit consumption, renewal dates, and upcoming program changes, proactively identifying opportunities for partners to improve the use of their benefits and avoid future issues with their membership.
• Manage the commercial relationship with a defined set of partners, understanding business needs, defining related solutions, identify conditions of satisfaction, etc.
• Be an advocate for the competency partner, understand their needs, and work towards a resolution by identifying potential offerings synergies and promoting them.
• Articulate the benefits of products, competencies, licensing, and services available and identify opportunities to upsell Microsoft products and services.
• Effectively communicate the long-term project strategy and its relevance to the partner developing and validating a vision to meet current or future needs.
• Act as a "business advisor", evangelizing practices that are appropriate for the partner's needs and business model.
• Act as a "marketing manager", supporting proposed marketing goals including the proper use of Microsoft partner marketing materials and incentive funding on the right set of activities.

Qualifications

• BA/BS degree or equivalent work experience (preferably in online advertising) is a plus.
• Students (2nd semester of a professional, technical, or technological career track) of computer science or related field are preferred.
• Preferred to complete required Microsoft Technical Certification (MCP certification) in 4-6 months.
• At least 1 year of customer support or service experience is required for B2B roles, while 6 months of customer support or service experience is required for B2C roles.
• Call center experience with Microsoft Office products and services, or customer service experience in a complex setting (critical services, complex processes, etc.) is preferred.
• At least 2 years' experience in Account and Customer Portfolio Management activities is an advantage.
• Strong sales and business communication skills, both written and spoken. Passion for sales and technology, along with an eagerness to drive the company's growth.
• Ability to communicate effectively with audiences ranging from technical managers to CIOs of small to medium businesses.
• Self-starter with a proven track record of outstanding performance. Strong analytical aptitude, ability to scope complex scenarios, and identify and solve multiple embedded issues.
• Ability to make independent decisions based on established guidelines, deliver bad news, and handle difficult or irate customers/partners effectively.
• Solid time management skills and ability to work independently or under supervision with a high level of integrity. Eager to learn and acquire new skills and knowledge.
• Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strong cross-business collaboration and relentless focus on the customer experience.
• Familiarity with the latest sales techniques and tools is a plus, including experience in retail sales, corporate internships, or entrepreneurial programs.
• Near native proficiency of the supported language (s) (C1-C2 CEFR level) is required.
• Professional fluency in English (a minimum level of B2 CEFR) is essential, both written and spoken.