Outbound Team Lead

At VGM, we live by a common set of values that we call our power of one principles. We give our employees the freedom and resources they need, backed by our culture of collaboration and diverse thought, to continue innovating and advancing our services – if you want to be empowered to make a difference, you will love it here.

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Outbound Team Lead Summary:

This job is the front-line support for the warehouse employees and supervisors. Warehouse team leads support all the efforts in the warehouse and are the experts in operational standards. Team leads are also expected to be exemplary workers and be available to assist the team whenever possible. Our ideal candidate is bilingual (English and Spanish) to support the employees in the best way.

Working Hours: 12:00 pm - 8:30 pm

Key Responsibilities:

• Assist in writing disciplinary plans
• Assist in annual reviews for employees
• Assist in ADP timecard approval and PTO requests
• Provide indirect supervision of employees and support supervisor in team member initiatives.
• Evaluate needs of the team and communicate openly with the supervisor and manager.
• Assist employees in all training efforts and handling overflow work.
• Maintaining the quality station, and documenting any errors.
• Assist in making sure bulk orders get audited.
• Handling all email communication that comes to the warehouse requests distro list
• Communicate daily stats to the team.
• Be available to come in early and stay late as needed to provide adequate support to the business.
• Maintain a positive and professional attitude while working with others of varying backgrounds.
• Set a positive example through personal attendance and time management.
• Be willing and adapt to change in order to support business objectives.
• Demonstrate accurate verbal and written communication skills.
• Work cooperatively in a team environment to achieve business goals and growth opportunities.
• Embody the VGM Power of One Principles.

Key Qualifications:

• Bilingual English and Spanish required
• Ability to consistently communicate with other VGMF and VGM Group personnel in person and via Microsoft Office 365 products.
• Ability to enforce internal VGMF policies and VGM Group HR policies
• Ability to develop, influence, and coach indirect reports
• Ability to multitask and prioritize key warehouse initiatives
• Cross trained in other areas of the warehouse
• Thorough knowledge of AX and various other programs used by the team
• Willing to work overtime if needed including a few Saturdays, or a couple hours during the week.

Education:

• High School diploma or GED

Physical Requirements:

• On feet for 75% of the workday
• Ability to react quickly and move quickly to various locations throughout the building as needed by the operation
• At least 50% of daily time dedicated to being “on the floor” available to assist associates and other personnel

VGM Values

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers and work with team members in the work environment we’ve created.

MAKE A DIFFERENCE: Impact our customers by making their lives better or easier. Help our friends and neighbors in need by giving back to the community.

FIND THE FUN IN YOUR DAY: We can’t have fun without you. Connect with your colleagues, find enjoyment in your work, and don’t forget to laugh.

PROTECT OUR COMPANY: Embrace the benefits that technology provides but always be proactive in looking for cyber security or other threats.

PROVIDE MEANINGFUL, MEMORABLE SERVICE: By cherishing our customers and providing excellent service, you make a direct impact in growing VGM and our ESOP.

WELCOME CHANGE: Stay curious and engage in change. Look at the future by finding areas to improve and be open to new ideas. Inclusion: Support a diverse community where we all belong.

CHEER EACH OTHER ON: Root for your fellow employee owners. Support them if they’re having trouble and celebrate their successes.

OWN YOUR OWNERSHIP: Take pride in your employee ownership. Always put your best foot forward and work with purpose.

CREATE YOUR FUTURE: Your future is in your hands. Every employee has equal opportunity to learn, grow, and advance.

At VGM, you’ll enjoy:

Compensation: Highly competitive wage.

Company Ownership: VGM is 100% employee-owned, meaning employees can earn an annual gift of VGM stock equaling a portion of what you make.

Fantastic Benefits: 401k and ROTH 401k with up to 3% company match, Health Benefits, HSA options - single to family, Dental, Vision, Short and Long-Term Disability, Term Life and Voluntary Life Insurance and a physician network where you reside.

Casual Dress: VGM has a casual work environment, we call it dress for your day.

Involvement: Ability to participate in Employee Get Connected Groups, (VGM Young Professionals, Garden Club, Women in Leadership) Volunteering, Companywide celebrations, and more.

Work-life Balance: Paid Holidays with the Holiday of your Choice benefit, Paid maternity and Paternity leave, Foster and Adoption Assistance.

Health and Wellness: Free Walk-in Clinic to all employees & family members regardless of carrying VGM Insurance and 24/7 on-site fitness center and free fitness classes* [All in Waterloo]

The Outbound Team Lead role is considered a safety-sensitive position and as such, falls within the parameters of VGM Fulfillment’s Drug-free Workplace Policy.This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.