Address
Form of workJob Description
Responsible for application and removal of casts, molds, splints and scoliosis plaster jackets; and the adjustment of external fixators, on the order of and under the direction of an orthopaedic surgeon or other physician.
Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families. Supports organizational and departmental quality and patient satisfaction initiatives; hand hygiene, communication skills, translation services, and Patient and Family Experience.
ROLE RESPONSIBILITIES
Applies corrective casts under the supervision of an orthopaedic physician.
Provides assistance for all work done in the plaster room.
Performs duties in accordance with established methods and technologies and in conformance with recognized standards under the direction of the orthopaedic CNS and attending physician.
Performs adjustments of fixators, sets up traction, observes and reports skin condition and other plaster room related duties.
Removes and applies holding casts under the direction of the orthopaedic physician.
Assumes responsibility for patient scheduling, charging and statistical summaries, maintains equipment and environment to assure infection control and safety.
Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families.
A Medical Assistant (MA) may be required to perform any or all of the following fundamental
Documentation, Administrative, Clinical, and Department Support functions:
ADMINISTRATIVE SUPPORT
* Supports the patient check-in and check-out processes.
* Scheduling and coordinating all patient appointments.
* Answering and directing calls.
* Process pre-authorizations and pre-certifications.
* Prepare and files medical record.
* Provides cross coverage for other administrative roles.
* Maintains clinical files according to organization/department protocol.
* Processes patient related correspondence.
* Maintains confidentiality of patient information.
* Supports MR job duties
RESOURCE MEDICAL ASSISTANT
Works closely and in collaboration with the nursing team to support care coordination and office efficiency utilizing critical thinking and decision making skills while working within the MA scope of practice.
* Acts as a role model for professional practice to other MA's
* Provides RN/MA mentor support
* Assists in the onboarding and orientation of new MA's
* Received delegation from RN's appropriate to MA scope of practice to support clinic operations
* Performs other departmental specific activites within MA scope of practice
CLINICAL SUPPORT
* Ensures efficient patient flow.
* Prepares treatment rooms and equipment for patient examinations.
* Provides appropriate procedural support following department specific guidelines.
* Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief
complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant
patient information. Such as but not limited to; lists medications, and medical history.
* Performs daily Quality Controls (QC) for all Point of Care (POC) testing.
* Obtain specimens, accurately performs and records patient POC testing per policy.
* Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow-up.
* Under provider and/or RN direction, performs the administrative functions of the patient prescription
renewal process in accordance to policy.
* Provides cross coverage for other appropriate clinical roles; only MR or PCA.
DEPARTMENTAL SUPPORT
* Provide support as needed for departmental medical record audits.
* Cleans and stocks patient care rooms/equipment between patients.
* Maintains appropriate inventories of all medical supplies.
* Stocks and maintains all patient related forms and educational materials.
* Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage.
* Attends and supports departmental staff meetings
DOCUMENTATION
* Documentation is legible and falls within the appropriate MA scope/Organizational documentation
guidelines.
* Accurately documents patient information in appropriate EMR/forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records.
OTHER RELATED ACTIVITES
* Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's
patients and families.
* Ability to travel to satellite locations may be required.
Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS.
Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection
control, risk management, and environment of care policies.
* Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA
scope of practice.
* Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that
are consistent with CT Children's standards.
* Basic Understanding of CT Children's Policies and Procedures.
* Understanding of the organization's environment of care.
Special Considerations:
Those Medical Assistant's hired as a "float" or exclusively for the satellites must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience.
Education and Experience
Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required
Experience Required:
Education as Orthopaedic Technician or greater than 5 years experience.
One to Two years experience in hospital or orthopaedic physicians' office, including plaster room.
Licenses and Certifications
Training as Orthopedic Technician or equivialant experience
Responsible for application and removal of casts, molds, splints and scoliosis plaster jackets; and the adjustment of external fixators, on the order of and under the direction of an orthopaedic surgeon or other physician.
Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families. Supports organizational and departmental quality and patient satisfaction initiatives; hand hygiene, communication skills, translation services, and Patient and Family Experience.
ROLE RESPONSIBILITIES
Applies corrective casts under the supervision of an orthopaedic physician.
Provides assistance for all work done in the plaster room.
Performs duties in accordance with established methods and technologies and in conformance with recognized standards under the direction of the orthopaedic CNS and attending physician.
Performs adjustments of fixators, sets up traction, observes and reports skin condition and other plaster room related duties.
Removes and applies holding casts under the direction of the orthopaedic physician.
Assumes responsibility for patient scheduling, charging and statistical summaries, maintains equipment and environment to assure infection control and safety.
Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families.
A Medical Assistant (MA) may be required to perform any or all of the following fundamental
Documentation, Administrative, Clinical, and Department Support functions:
ADMINISTRATIVE SUPPORT
* Supports the patient check-in and check-out processes.
* Scheduling and coordinating all patient appointments.
* Answering and directing calls.
* Process pre-authorizations and pre-certifications.
* Prepare and files medical record.
* Provides cross coverage for other administrative roles.
* Maintains clinical files according to organization/department protocol.
* Processes patient related correspondence.
* Maintains confidentiality of patient information.
* Supports MR job duties
RESOURCE MEDICAL ASSISTANT
Works closely and in collaboration with the nursing team to support care coordination and office efficiency utilizing critical thinking and decision making skills while working within the MA scope of practice.
* Acts as a role model for professional practice to other MA's
* Provides RN/MA mentor support
* Assists in the onboarding and orientation of new MA's
* Received delegation from RN's appropriate to MA scope of practice to support clinic operations
* Performs other departmental specific activites within MA scope of practice
CLINICAL SUPPORT
* Ensures efficient patient flow.
* Prepares treatment rooms and equipment for patient examinations.
* Provides appropriate procedural support following department specific guidelines.
* Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief
complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant
patient information. Such as but not limited to; lists medications, and medical history.
* Performs daily Quality Controls (QC) for all Point of Care (POC) testing.
* Obtain specimens, accurately performs and records patient POC testing per policy.
* Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow-up.
* Under provider and/or RN direction, performs the administrative functions of the patient prescription
renewal process in accordance to policy.
* Provides cross coverage for other appropriate clinical roles; only MR or PCA.
DEPARTMENTAL SUPPORT
* Provide support as needed for departmental medical record audits.
* Cleans and stocks patient care rooms/equipment between patients.
* Maintains appropriate inventories of all medical supplies.
* Stocks and maintains all patient related forms and educational materials.
* Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage.
* Attends and supports departmental staff meetings
DOCUMENTATION
* Documentation is legible and falls within the appropriate MA scope/Organizational documentation
guidelines.
* Accurately documents patient information in appropriate EMR/forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records.
OTHER RELATED ACTIVITES
* Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's
patients and families.
* Ability to travel to satellite locations may be required.
Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS.
Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection
control, risk management, and environment of care policies.
* Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA
scope of practice.
* Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that
are consistent with CT Children's standards.
* Basic Understanding of CT Children's Policies and Procedures.
* Understanding of the organization's environment of care.
Special Considerations:
Those Medical Assistant's hired as a "float" or exclusively for the satellites must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience.
Education and Experience
Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required
Experience Required:
Education as Orthopaedic Technician or greater than 5 years experience.
One to Two years experience in hospital or orthopaedic physicians' office, including plaster room.
Licenses and Certifications
Training as Orthopedic Technician or equivialant experience
