Main Office - Las Vegas, NV
The Organ Services Supervisor (Supervisor) supports the mission, goals and strategic plan of Nevada Donor Network, Inc. (NDN) by evaluating potential organ donor referrals, medically managing organ donors, allocating donated organs, and coordinating all aspects of the organ recovery. Furthermore, the Supervisor is responsible for establishing and maintaining designated aspects of clinical scheduling, clinical training, performance evaluations, quality initiatives, and monitoring compliance. The Supervisor promotes the mission by assisting in the development and delivery of hospital and professional education. The Supervisor is expected to fulfill the responsibilities of the Referral Responder, PTC I, PTC II, PTC III, CDS I, CDS II, and CDS III. The Supervisor will function as an Administrator On-Call, as designated by Organ Department leadership. Additionally, the Supervisor will be proficient in obtaining informed consent for organ and tissue donation.
Essential Functions Statement(s)
- Fulfills additional individual and departmental directives, obligations and responsibilities, as designated.
- Maintains the highest standards of professional conduct and interpersonal relationship development; promoting a positive and collaborative work environment.
- Identifies potential donor clinical triggers to encourage timely referrals of potential donors from hospitals.
- Completes referral evaluations for the purpose of determining organ and tissue donor suitability based on NDN, Centers for Medicare & Medicaid Services (CMS), OPTN/UNOS, Association of Organ Procurement Organizations (AOPO) and Centers for Disease Control and Prevention (CDC) guidelines and recommendations.
- Completes hospital medical record review, including history of present illness and past medical history, the presence of past or present malignancies, and all surgical interventions/treatments.
- Demonstrates an understanding of the legal and hospital requirements for death declaration and organ donation.
- Identifies the patient's legal next-of-kin in accordance with state and Uniform Anatomical Gift Act (UAGA) statutes.
- Assesses family dynamics, availability of hospital support system, and family needs (e.g., cultural, religious, emotional, informational).
- Facilitates and/or obtains informed consent for organ and tissue donation and completes the Donor Risk Assessment Interview (DRAI); ensuring that the legal next-of-kin (NOK) is provided the option of organ and tissue donation in a sensitive and caring manner that meets their emotional and cultural needs.
- Identifies organ- and tissue-specific and behavioral risk factors in accordance with NDN and regulatory guidelines.
- Provides hospital-based education in collaboration with hospital development staff.
- Collaborates with the Coroner and Medical Examiner's office ensure jurisdictional medical and legal requirements for death and organ recovery are satisfied.
- Knowledgeable of the pathophysiological sequelae of brain death and endeavors to physiologically manage the donor to achieve optimal organ function within the parameters defined by the associated protocols under the guidance of the AOC and Medical Director (e.g., monitor bedside and laboratory parameters, initiate donor management directives, maintain optimal ventilation, and seek medical counsel, as appropriate).
- Facilitates and performs lymph node recovery and arterial line placement, as indicated.
- Collaborates with hospital staff to evaluate and physiologically manage the donor to achieve optimal organ function.
- Understands and complies with procedural aspects and requirements of blood, culture and typing specimen collection and labeling.
- Reviews and documents required information within the donor record, including labs, diagnostics, and procedural records.
- Ensures that donated organs are allocated in an efficient, equitable, and timely manner in accordance with NDN and OPTN/UNOS policies.
- Ensures organs and tissue will be recovered and preserved to maximize utilization in accordance with NDN and OPTN/UNOS policies.
- Aids in the preservation of organs and tissue according to NDN and national standards to ensure maximum viability for transplantation.
- Coordinates transportation and logistics of organs, blood, tissue typing materials, and recovery teams.
- Coordinates interdepartmental processes, including post-recovery communication,
- Assists with the management of departmental inventory and operates systems to track case supplies.
- Complies with NDN and OPTN/UNOS policies regarding documentation, maintenance, and confidentiality of records.
- Establishes, manages, and maintains the Organ Services clinical schedule under the guidance and direction of department leadership; ensuring minimum staffing levels necessary to manage clinical activity.
- Collaborate to develop, deploy, and manage quality initiatives, including real-time chart audits, post-case reviews, internal and regulatory audits, and compliance data reports.
- Utilizes resources with discretion and employs professional laterality, when possible (i.e., utilization of hospital profiles, engagement with donor family and hospital staff, etc.).
- Establishes and maintains process improvement and data development projects, including case reviews and research opportunities.
- Develops interdepartmental training and education, including preceptorship, case study presentation, and learning event participation.
- Attends and contributes in hospital donor council meetings and community events.
- Participates in regional/national professional organizations, which may include AOPO, NATCO, and UNOS.
- Satisfies administrative and leadership responsibilities, as designated.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Competency Statement(s) - Position Specific
- Accuracy - Ability to perform work accurately and thoroughly.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Conflict Resolution - Ability to deal with others in an antagonistic situation.
- Customer Oriented - Ability to take care of the customers' needs while following company procedures.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Responsible - Ability to be held accountable or answerable for one's conduct.
- Self-Confident - The trait of being comfortable in making decisions for oneself.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Competency Statement(s) - Company Specific
- Understand and commit to the following:
- Organizational Core Purpose: To save and heal lives.
- Core Values: Relentless, Joyful, Selfless.
- Strategic Anchors: Mutually beneficial partnerships, diverse revenue streams and get to yes: every donor every time
- Team Builder - Ability to convince a group of people to work toward a goal.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Judgment - The ability to formulate a sound decision using the available information.
- Adaptability - Ability to adapt to change in the workplace.
- Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
- Compliance - Ability of the individual to be in accordance with established guidelines, policy, standards or legislation.
SKILLS & ABILITIES
Education: Associate degree or higher in nursing, respiratory therapy, paramedic medicine, related biological science (including human donation science), or medical school degree (including foreign degree programs) required. Bachelor's degree or higher in nursing, respiratory therapy, or related biological science preferred.
Experience: Critical care nursing preferred. Organ donor management experience required. Requestor experience preferred.
Computer Skills: Microsoft Office products (e.g., Word, Excel, PowerPoint, etc.) required. Microsoft Outlook required. Electronic medical records (e.g., Cerner, Epic, Meditech) preferred.
Certificates & Licenses: Certified Procurement Transplant Coordinator (CPTC) required. Certified Transplant Preservationist (CTP) preferred.
Other Requirements: Ability to fulfill on-call obligations; case work up to 24 consecutive hours.