Order Processing / Customer Service

Job Summary: The Order Processing / Customer Service Associate position is a vitally important position within the company. The ideal candidate will have a strong background in Customer Service and Order Processing including a working knowledge of QuickBooks and Microsoft Office Suite. Critical to the role is the ability quickly learn and understanding Order Processing software and the use of electronic data interchange for receiving customer POs and transmitting Advanced Ship Notices, Invoices, etc. electronically. The position also involves handling customer inquiries and issues with a high degree of professionalism with the goal of building longer term customer relationships. Personal & Professional Requirements for the Order Processing/Customer Service Position: Outstanding English communication skills Conflict resolution Critical think and problem-solving skills Adaptability / Flexibility Ability to work with minimal supervision Decision making efficiency Planning and organization Attention to detail Time Management Associates degree in business/accounting and Customer Service training is preferred Working knowledge of QuickBooks/Accounting Proficient with data entry / computer use Proficient use of MicroSoft Office applications Able to pass a drug screen and background check Minimum of 1-year Customer Service experience required High school diploma or G.E.D. required Ability to maintain grace under pressure Continually maintain working knowledge of all company products, services and promotions. Order Processing & Electronic Data Interchange (EDI): Responsible for processing customer orders and providing shipping documents and package labels to Packaging & Shipping Lead. Ability to learn customer routing guides and efficiently utilizing EDI to receive POs and transmit related documents and other customer information through EDI portal. Organize daily work volume in order to maximize order shipping efficiency and data entry in accounting software. Customer Service: The EGO brand is known for exceptional Customer Service and It is essential to be able to address customer inquiries and issues in an efficient and expert manner. If there is a problem, knowing how to take the negative experience and turn it into a positive one for the customer is crucial. It is important to focus on building a positive relationship with each customer that interacts with the company so that they become a loyal brand advocate within their sphere of influence. About EGO Fishing We offer our employees a team-oriented work environment, competitive salary and benefits package including a matching retirement program. At Adventure Products, we embrace diversity and welcome all qualified applicants. We are proud to say we are an Equal Opportunity and Affirmative Action Employer. Fourteen years ago, we set out on a simple mission – to develop a better fishing landing net solution that addressed the many functional and performance problems that existed with the traditional products. What started out as a small landing net company has now grown into the innovation leader in the fishing net and accessories category of the Sport Fishing industry. Employment Type: Full Time Years Experience: 1 - 3 years Salary: $17 - $22 Hourly Bonus/Commission: No