About the Job
- Delivers extraordinary experience to each and every patient. Provides patients with a complete understanding of our customized recommendations for products and services.
- Develops own clientele from providing outstanding service and obtaining referrals.
- Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
- Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary.
- Retrieves patient charts and electronic health records.
- Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
- Educates patients on proper eyeglass and contact lens care.
- Collect eye and face measurements to ensure proper fit.
- Interprets prescriptions written by optometrist and ophthalmologist.
- Creates work orders for lab technicians, specifying information on lenses needed.
- Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer.
- Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
- Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs.
- Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.
- Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status.
- Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents.
- Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store.
- Restocks retail boards with new merchandize.
- Understands product issues and analyzes any problems. Thoroughly and accurately answers patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
- Collaborates with technicians, front desk associates, Managers, and Optometrist.
- Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.
Qualifications
- High School Diploma
- Minimum of one-year experience working as an Optician strongly preferred
- Experience with HIPAA requirements preferred
- Strong organizational skills and attention to detail
- Strong communication skills (verbal and written)
- Excellent customer service skills and pleasant demeanor, experience with sales preferred
- Manual dexterity and hand-eye coordination
- Dependability and punctuality
- Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day
Full-Time/Part-TimeFull-time
Education RequirementsHigh School or Equivalent
Travel RequirementsNegligible
Practice NameMemorial EyeCenter- Baytown
Work LocationOn-Site