Address
Form of workSchedule: Full-time, 40-paid hours per week
Mondays to Fridays
9am to 6pm Eastern Time with an hour unpaid break.
Client Timezone: United States, Eastern Timezone
Job Summary:
We are seeking a highly motivated and customer-oriented Operations Support Specialist to join our cleaning company. The ideal candidate should have excellent communication skills, be able to multitask and work under pressure and have experience in handling inbound sales and customer service inquiries. The role will primarily involve answering phone calls and emails, scheduling cleaning appointments, resolving issues, and coordinating with cleaners, property owners, and other stakeholders.
Key Responsibilities:
Answer incoming phone calls and emails from clients and prospects
Schedule cleaning appointments and coordinate with cleaners and other staff
Resolve customer issues by providing timely and effective solutions
Handle inbound sales inquiries and upsell services to clients
Update and maintain customer records in our CRM system
Provide excellent customer service and maintain a positive and professional demeanor at all times
Collaborate with other departments to ensure smooth operations and customer satisfaction
Perform other duties as assigned by the management
Requirements
Minimum Skill Requirements:
Proven experience in customer service or sales, preferably in the cleaning or hospitality industry
Excellent verbal and written communication skills
Strong organizational and time-management skills with the ability to multitask and prioritize tasks
Proficiency in using CRM software and Microsoft Office Suite
Ability to work under pressure and in a fast-paced environment
Positive attitude, high energy, and a team player
High school diploma or equivalent; college degree preferred
Technical Requirements (Laptop/Desktop):
Processor: At least Intel i3 6th Gen/AMD Ryzen 5 3rd Gen/MAC OS Intel i5 6th Gen
at least Memory: RAM 8GB
at least Windows 10 for Windows, or Catalina or better for MAC OS users
at least 25mbps Postpaid Internet speed
Online Assessments:
IMPORTANT!!
Click the link below on your browser then take the GENERAL TEST
https://www.bruntworkcareers.co/online-tests/
You can also upload your resumes here:
resumes@bruntwork.zohorecruitmail.com
Benefits
There will be opportunities for incentives based on performance metrics.
Permanent work from home
Immediate hiring
Steady freelance job
If you are a customer service-oriented professional who is passionate about the cleaning industry, we encourage you to apply for this exciting opportunity.
