Operations Manager – Job Description
Responsibilities include:
Coordinates daily activities within the fulfillment center.
Retools each department so as to improve the contributions to the company.
Supervises staff and directs work as they execute activities related to order fulfillment, order management, inventory management, stocking, material handling, equipment usage and related needs.
Prepares work schedules and reacts quickly and effectively to unexpected labor needs.
Manages labor hours and payroll in electronic timekeeping system.
Interviews and trains prospective and new team members.
Supervises business support staff development including appraising performance, rewarding employees, addressing complaints and resolving problems.
Develops plans and supervises various departmental meetings and participates in various growth-based campaigns.
Work with Account Management/Client Services to meet or exceed the client’s requirements for distribution of their products and service their customers.
Prepares regular reports, performs audits on various operations and evaluates processes as per business requirements.
Prepares project updates, prioritizes projects within required time frames and delegates individual tasks.
Prepares assessment reports and monitors productivity rate.
Ensures team understands and works towards performance goals.
Recommends process improvements within the warehouse or distribution center.
Reviews records for accuracy of information and compliance with established procedures, and to determine adequacy of stock levels.
Ensures compliance to all company and customer policies and procedures including safety.
Schedules work for special and periodic inventories.
Traces history of items to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies.
Studies and standardizes procedures to improve efficiency of team.
Qualifications:
3 year's experience in the field or in a related area. Familiar with a variety of the field’s concepts, practices, and procedures and
Excellent written and verbal communication skills, and excellent listening, negotiation, and presentation skills
Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive level
Strong ability to multi task and prioritize in fast-paced work environment
Experience in delivering client-focused solutions based on customer needs
Prior supervision experience