Address
Form of work
SalaryJob Description
Job description for Production Manager:
Manage and delegate the starting and completion of reconstruction projects
Manage estimators
Train and coach team members that produce reconstruction projects
Communicate with customers frequently on the status of the job
Conduct annual, mid-year and 90-day performance reviews with all direct report team members
Find, hire and train new team members using Rotor skills set
Conduct Weekly L10 and GSR meetings (traction methodology)
Assist in resource management with emergency services
Create work orders for projects
Schedule vendors and subcontractors for repairs to be completed
Manage an on-site foreman on each project
Order materials
Approve purchase orders
Work with Account Receivables on collections
Review estimates as needed and align budgets with expectations
Provide weekly updates on all active projects
Provide constructive feedback
Communicate and negotiate with insurance carriers and property owners
Resolve conflicts with carriers, property owners, vendors and tradesmen
Audit customer service complaints
Manage and exceed budget expectations
Monitor job sites for safety issues, quality and training opportunities
'Manage an Emergency Services Department
Attend industry related trainings and industry association events
Weekly manager on call duties
Follow the Paul Davis Values, Vision, Mission and 10 Serving Basics
All other duties as assigned
Business Development and Accounting/Office Manger will be managed by others.
Education and Experience:
Required
High School Diploma or GED required
Five plus years of experience in a Management or Leadership role within the Restoration/Construction industry
Experience in construction and construction management/supervision
Preferred
Class A or B General Contracting Licenses
Associate Degree or bachelor’s degree
Xactimate knowledge
Salary
$85,000-130,000 a year
Job Type
Full-time
Full Job Description
The Operations Manager will possess a solid understanding of production matters related but not limited to residential Construction, Estimating, Customer Service, Water Mitigation, Mold Remediation, Contents Restoration. Maintain a keen insight in overseeing the full life-cycle of the production processes. Well-versed in the set-up, processing, and production of high-quality projects.
Accountability:
The Operation Manager is directly accountable to the President of the company
Duties and Responsibilities:
Relaying production information to field installers
Reviewing incoming sold jobs for accuracy, documentation, and work scope
Assisting in interviewing and onboarding new crews
Scheduling subcontractors, suppliers, and services associated with the projects
Implementing and supervising the execution and completion of all punch lists
Customer communications and relations including dispute management
Supervising and training Project Managers and CSRs on customer service and quality control
Ability to diagnose damage and repairs as needed
Scheduling all works to order with subcontractors (roofing, windows, siding, paint, gutters, etc...)
Pulling permits and making sure jobs pass inspection
Communicating with customers daily, assisting in CSR role as needed
Quality control checks as needed in the field
Assuring processes and policies are being followed and trained on
Assuring jobs are completed on time and within the anticipated profit margin
Hitting anticipated production department goals
Requirements:
3-5 Years management experience
Ability to climb a ladder and be comfortable with heights
Construction experience preferred, but not required
Excellent time management skills
Ability to lead, train, and coach staff
Excellent written and verbal communication skills, including the ability to resolve conflict calmly
Strong attention to detail, good follow-through, and organizational skills
Ability to work with little to no supervision: Self-motivated and highly goal-oriented
Ability to work in a fast-paced environment while maintaining flexibility
Team Player
Ability to Multitask
Maintain the integrity of the Company
Salesforce CRM system knowledge a plus but not required
Knowledgeable in Microsoft Office (Excel, Outlook, Word)
This is a full-time, salaried position. Standard days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. In addition, the position requires being on-call and the ability to work during nonstandard hours when the need arises.
Travel.
Travel on an as-needed basis.
