Operations Manager - Cherry Hill Mall

Summary: Manages, supervises and coordinates activities of workers engaged in maintaining premises of commercial facility including the following duties:

Essential Duties and Responsibilities include the following (Other duties may be assigned):

• Makes periodic rounds of facilities to interact with department staff, and visitors; train, to observe, assign, repair and assist where needed to remedy facility deficiencies, repairs and maintenance, building automation, tenant coordination, snow removal, HVAC, Fire suppression/sprinkler systems.
• Schedules the staff in order to meet the maintenance needs of the facility.
• Monitors and manages the budget of the department, both financial and man-hours.
• Uses TMM systems in order to manage the operations of the department, which includes OPS360, Monthly Planning Calendar, Administrative Planning Detailed Inspections, Weekly Action Plans and Things To Do Lists.
• Conducts supply inventories, determines required supplies and prepares and sends supply requests to the appropriate Purchasing Agent.
• Maintains an equipment and uniform inventory and manuals; determines the need for equipment repair and requests authorization for repairs.
• Maintains the files and notebooks of the department in accordance with company procedures, including the Account Notebook.
• Ensures that the staff operates in a safe manner; conducts required monthly safety inspections; ensures the staff receives the monthly Safety Talks; and ensures that all new employees receive their safety orientation.
• Ensures that any employee injuries or incidents are processed in the prescribed manner; ensures that Risk Management is notified within the prescribed time frames; and ensures that the OSHA 300 log is properly maintained and posted.
• Performs the necessary functions for interviewing and hiring new employees, to include processing all pre-employment and new hire paperwork in accordance with TMM procedures. Performs the necessary new employee orientation.
• Performs the necessary disciplinary actions for employees who do not follow proper procedures as outlined in the Employee Handbook, to include terminations, where appropriate.
• Provides or oversees the training of new employees and retraining of current employees.
• Processes employee time cards, biweekly payroll, money network cards, W-2’s and other payroll related procedures.
• Operates the account computer to include processing e-mails, preparing needed Word and Excel documents, using the printer and conducting training. Operates the housekeeping equipment used in the facility; recognizes malfunctions of such equipment; and trains others in the use of the equipment.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Minimum of a high school diploma or general education degree (GED); prefer college degree and one to three years of related experience and/or training; or equivalent combination of education and experience.

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Ability to write routine reports and correspondence in English.

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
Must be able to perform basic computer activities, including using Word and Excel, processing e-mails with attachments and receiving training via the computer.
Supervisory Responsibilities:
Manages subordinate managers/supervisors who supervise hourly employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to toxic or caustic chemicals and vibration. The employee is occasionally exposed to work in high, precarious places. The noise level in the work environment is usually loud.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move more than 100 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Work setting:

• Office
• Outdoor work

Experience:

• Maintenance management: 3 years (Required)
• HVAC: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person