Operations Assistant

Behind every great deal at ALDI are people working to bring it all together. Our team of administrative professionals tackle the ins and outs of running a well-oiled business as they collaborate and support the operations of our National Services & divisional offices. And that helps our network of stores and warehouses run smoothly. Ready to join a team dedicated to making the ALDI Difference?

Position Type: Full-Time
Starting Wage: $21.50 per hour
Work Location: Oak Creek, WI
This role is eligible to participate in ALDI's Hybrid Work Program, which allows remote work up to 2 days per week (i.e., work remotely up to 2 days per week; work in-office at least 3 days per week).

Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.

• Communicates relevant information on behalf of Director Operations and District Managers to leadership, peers and store personnel, allowing them to fulfill their job duties.
• Communicates relevant tasks to store personnel and completes any required follow-up process.
• Creates reports as required to provide information for management decision-making.
• Promptly processes and works to resolve operational customer complaints.
• Provides administrative and general office support to the Director Operations, District Managers, store personnel and other divisional management.
• Assists in ordering store office supplies, uniforms, and store equipment as directed.
• Maintains an efficient and well-organized filing system for the department and ensures items are archived and disposed of per company guidelines.
• Works proactively to identify, investigate, and report irregularities within designated area of responsibility.
• Conducts training and cross training of knowledge and expertise within area of responsibility.
• Acts as back up assistant, as designated by the leader, to ensure proper coverage of necessary responsibilities.
• Interacts cooperatively with ALDI personnel, external suppliers and service companies to exchange information and maintain a successful partnership.
• Job responsibilities include possible access to HIPAA-protected health information; as such, employee must comply with HIPAA Privacy and Security requirements and policies.
• Collaborates with team members and communicates relevant information to direct leader.
• Upholds the security and confidentiality of documents and data within area of responsibility.
• Other duties as assigned.

Job Qualifications:
ALDI Acts Competencies:
Perform within ALDI Acts competencies as outlined below.

• Collaborates and Cooperates with Team: Commits to and supports a collaborative and high-performing working environment with peers and direct leaders.
• Drives for Success: Seizes opportunities and proactively takes concrete actions to complete tasks. Goes the "extra mile" and persistently overcomes obstacles to improve outputs.
• Focuses on the Customer: Seeks to understand underlying customer needs to create value. Supports the Division to maintain focus on customers.
• Makes Informed Decisions: Analyzes all information and available resources to make information-based decisions; establishes best practices and articulates rationale and impact of decisions.
• Organizes and Executes with Accuracy: Leverages a systematic, efficient and organized approach while ensuring quality and accuracy of results.
• Thinks Critically and Resolves Problems: Responds to emerging problems in an accurate and timely manner. Where possible, leverages available resources to address situations before they occur.

Job-specific Competencies:
Knowledge/Skills/Abilities

• Gives attention to detail and follows instruction.
• Ability to stay organized and multi-task efficiently.
• Ability to work both independently and within a team environment.
• Establishes goals and works toward achievement.
• Effective time management; maximizes productivity.
• Proficient in Microsoft Office Suite.
• Ability to interpret and apply company policies and procedures.
• Excellent verbal and written communication skills.
• Analyzes and interprets data.
• Provides prompt and courteous customer service.
• Proficiency in typing and data entry.
• Develops and maintains positive relationships with internal and external parties.
• Displays expense and cost control in decision-making.

Education and Experience:

• High School Diploma / GED required.
• A minimum of 1 year of relevant experience required.
• Or, a combination of education and experience providing equivalent knowledge.
• Associate's Degree in Business or related field preferred.

Physical Requirements:

• Work is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform duties.
• Regularly required to sit, reach, grasp, stand and move from one area to another.
• Constantly and repeatedly use keyboard/mouse.
• Occasionally required to push, pull, bend, lift and move up to 25 lbs.

Travel:

• No travel required.