Operations Account Liaison

With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.

The Operations Account Liaison is responsible for managing the relationship between Durable Medical Equipment (DME) and Apria Healthcare.

• Assists branches with orders and locates lost equipment when necessary. 
• Resolves issues by identifying problems and coordinating appropriate solutions.
• Troubleshoots with the medical groups and any relevant on-site departments if issues arise.
• Assists medical groups and/or other provider groups regarding products and services available under the contract.
• Coordinates with physicians and medical groups.
• Assists with billing issues and forwards to appropriate person.
• Makes follow-up calls to patients that are awaiting special order items.
• Facilitate equipment deliveries to Hospitals.
• Assists DME with questions, concerns and patient history.
• Performs other related duties as directed by supervisor.

• Education or experience equivalent to a high school diploma is required. 
• At least one year related experience is required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be considered for an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The position requires regular sitting, standing, walking, kneeling, and stooping.
• The position requires the constant use of hands to write, use computers, and manipulate papers.
• The position requires constant talking and hearing.
• The position requires specific vision abilities to include close vision, peripheral vision, and the ability to adjust focus.
• The position requires occasional lifting and/or moving up to 25 pounds.

Apria Healthcare is committed to hiring veterans and military spouses. 

Comprehensive benefits package offered for eligible employees:

• Competitive salary
• Ability to have early access to earned wages
• Medical, Dental and Vision
• Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
• Life, AD&D and Disability Insurance
• Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
• 401K Savings Plan (available immediately)
• Educational Assistance
• Employee Referral Reward Program
• Employee Discount Programs
• Company Paid Employee Assistance Plan (available immediately)
• We recognize our veterans by offering a company paid day off for Veterans Day
• Career Advancement/ Development Opportunities

• Compensation is commensurate with experience
• Annual compensation is based on a 40 hour week

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet