Online Bookseller Customer Service

At Echo Point Books & Media, we're looking for self-motivated and diligent people to help and grow with our casual-yet-dedicated business. We store and sell a LOT of books (medical, clinical, trade paperback, fringe culture, spirituality, sustainability, art books, poetry...) fulfilling orders out of Brattleboro, VT with a team of 25 employees. A cross between working in a bookstore and a warehouse, these jobs require a balance of focus, organization, and clear communication skills.

Main responsibilities of the Customer Service role will be:

- Polite and professional email/phone communication with retail and wholesale customers

- Resolving condition or other order issues

- Processing order reshipments, cancellations, returns, and refunds

- Fulfilling wholesale and specialty/phone orders

- Responding to negative online feedback (we have a 97% lifetime positive Amazon Seller rating and work hard to maintain it!)

- Answering and transferring phone calls

Ideal candidates will have strong focus, a good relationship with the alphabet(!), reliable transportation, be able to lift 50lbs, be willing to ask questions, and have a familiarity and comfort with computers.

While parts of this Customer Service job will be repetitive (we ship out 500-2,500 books each day, mostly to individual customers), we strive to keep things interesting and dynamic. The structure of our work also promotes plenty of cross-training, skill creation, and problem-solving. Exemplary employees who can work with a team are as highly valued.

Compensation starts at $16/hr and there is significant potential to grow. Seasonal overtime and bonuses are offered periodically. Additional perks are paid vacation and sick days PLUS an excellent book discount. And our casual atmosphere can't be beaten - we really enjoy our work here!

We follow a general daytime shift, M-F: 7am - 3:30pm, 7:30am - 4:00pm, or 8:00am - 4:30 pm.

Please respond to this ad with your resume and employment history, and feel free to add any information about yourself that may be applicable to our business.

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Brattleboro, VT 05301: Relocate before starting work (Required)

Work Location: In person