On-Site Logistics Coordinator

About CharterUP

We aim to be the leading charter bus platform in the world and are looking for talented and ambitious people that want to be along for the ride! We are disrupting the massive and highly fragmented bus industry by using our proprietary technology to seamlessly connect bus companies to customers (businesses, non-profits, and governments). By promoting group travel, we can reduce the transportation industry's carbon footprint and help make our planet greener. We are achieving success by delighting our people, our customers, and our bus partners.

About this role

We are looking for an Enterprise Logistics Coordinator to join our team! This role operates in various high-stakes environments around the country. Eventually, there could be an opportunity to manage operations remotely, but some projects will arise that will require heavy travel.

The first on-site project you will be staffed on is a project in Springfield, IL. CharterUP is responsible for covering shift hours between 7:00 AM to 10 PM CDT, 7 days per week. 

Compensation and Benefits

• $75,000 annual ($67,500 base salary plus $625 per month bonus for heavy travel)
• Fully expensed business-related travel
• Fully subsidized healthcare, dental, life, and disability insurance
• Participation in our 401(k) plan

What You’ll Do

• Cover shifts between the hours of 7:00 AM to 10 PM CDT between 5 to 7 days a week
• Provide on-the-ground and remote oversight of large-scale logistically complicated trips
• Liaison between operators on our platform and high-value clients
• Manage trip allocation to suppliers
• Track and analyze supplier performance
• Be subject matter expert for all logistics and charter bus operations
• Maintain supplier relationships and develop relationships with new vendors
• Be able to handle emergency requests

What You’ll Need

• Be located in, or willing to relocate to, Springfield, IL or one of its surrounding cities for the duration of the project
• Ability to elicit trust from clients through a professional tone and impeccable manners
• Passion for CharterUP's mission and intellectual curiosity about CharterUP's business
• Reliability, consistency, and demonstrated relentless work ethic
• Willing to be available for fire drills beyond schedule shift
• Ability to excel in fast-paced environment and maintain composure in high-pressure situations
• Superb organizational skills

Location and Travel

• The contract requires a dispatcher to be on-site in a designated Springfield location. 
• Eventually there will be an opportunity to manage operations remotely, but other missions will arise that will require heavy travel
• After this project, employees work remotely full-time or on a hybrid schedule from one of CharterUP's offices in Atlanta, New York City, San Francisco, or Austin (2-3 times a week in the office during spring and fall; winter and summer fully-remote).

Application Process

1. Candidate submits CharterUP online application
   • Resumes encouraged to be at most one page in length
   • Answers to all initial application questions thoroughly reviewed
2. Initial evaluation
   • 12-minute aptitude assessment (Wonderlic)
   • Live introductory Zoom call
3. Interviews
   • Live Zoom interviews with other managers or executives
4. Offer
   • Background and reference checks prior to formal offer

CharterUP Principles

At CharterUP, we don’t compromise on quality. We hire smart, high-energy, trustworthy people and keep them as motivated and happy as possible. We do that by adhering to our principles, which are:

1. Customer First
   • We always think about how our decisions will impact our clients; earning and keeping customer trust is our top priority
   • We are not afraid of short-term pain for long-term customer benefit
2. Create an Environment for Exceptional People
   • We foster intellectual curiosity
   • We identify top performers, mentor them, and empower them to achieve
   • Every hire and promotion will have a higher standard
3. Everyone is an Entrepreneur / Owner
   • No team member is defined by their function or job title; no job is beneath anyone
   • We do more with less; we are scrappy and inventive
   • We think long-term
4. Relentlessly High Standards
   • We don’t accept “that’s how it’s always been done”; we constantly innovate and question established routines to improve processes
   • We actively push to be proved wrong and welcome different ideas; the best idea wins
   • We don’t compromise on quality
5. Clarity & Speed
   • When in doubt, we act; we can always change course
   • We focus on the key drivers of a process that will deliver the most results
6. Mandate to Dissent & Commit
   • We are confident in expressing our opinions; it is our obligation to express our disagreement
   • Once we decide, we enthusiastically move together in the agreed upon direction

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