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Company

Empire Workforce Solutions, Skilled Trade Staffing DivisionSee more

addressAddressOakland, CA
type Form of workFull-Time
salary Salary$20 to $24 Hourly
CategoryInformation Technology

Job description

Job Description

JOB DESCRIPTION:

Customer Service Rep. (Logistics)

1st Shift: 8:00am-5:00pm

Pay: $20.00-$24.00 DOE

Location: Oakland, CA 

 

POSITION PURPOSE:

Represent Logistics company in a professional manner to our customers, vendors and general public completing and coordinating all office functions in regard to customer service, daily workflow and quality of work with the warehouse operations department.

DUTIES AND RESPONSIBILITIES:

  • Input customer orders into Database or Warehouse Management System

  • Check statuses of vessels and containers

  • Interact with Steamship Line and terminals for any problems related with the shipment(s) and to verify export bookings or empty container returns.

  • Perform the drayage process of shipment from receiving Arrival Notices and ISF information before the port arrival of the vessel to creating and sending delivery work orders and empty container returns, etc.

  • Build relationships with selected drayage carriers and make urgent communication in case of emergency.

  • Search backup drayage carriers in case of shortages

  • Share daily container delivery schedules with drayage carriers.

  • Dispatch containers to dispatch department ensuring that no unnecessary container per diem occurs

  • Prepare documentation to dispatch containers back to the terminals as soon as released or directed by customer

  • Notify customers when their freight will not make their designated vessel

  • Complete container load plans throughout the day, notifying customers of all discrepancies

KNOWLEDGE AND SKILLS:

  • Ocean Freight experience

  • Logistics experience

Refer code: 2310619. Empire Workforce Solutions, Skilled Trade Staffing Division - The previous day - 2023-02-02 17:55

Empire Workforce Solutions, Skilled Trade Staffing Division

Oakland, CA
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