Network Coordinator | It Support Specialist

Kirksey Architecture is looking for a Network Coordinator / IT Support Specialist candidate to work full-time at our Houston, Austin or Dallas office.

Our team is very strong technically and equally as important, personally. The relationships we build with our customers (the end users) are a tremendous asset to our organization - one we value and promote.

As a tier 2 Systems Support, your typical workday involves Desktop and software application support, backup maintenance, SAN maintenance, server support, infrastructure support, and IT planning.

Our typical environment includes Windows Server OS (cloud and on-prem), Windows desktop OS, Mac OS, Smartphones, iPads, Synology NAS Devices, ISCI, HP servers, EMC, Microsoft, Adobe and Autodesk software packages.

We value employees that can troubleshoot effectively, communicate clearly, learn quickly and foster relationships.

Duties and responsibilities

• Monitor and remediate all System backups
• Build new servers and move attached storage around as necessary
• Set up and configure new laptop and desktop standard images
• Ensure all internal IT helpdesk requests are actioned
• Escalate IT issues to the Director of IT where necessary
• Create purchase requisitions for IT hardware
• Exchange server mailbox maintenance including archiving mailboxes
• Set up new users and disable expired accounts in Active Directory
• Perform system administrative support duties, as required
• Perform miscellaneous job-related duties as assigned by the IT Director

• The ideal candidate should possess:
  • Strong problem solving and analysis skills.
  • Substantial technical capacity.
  • Good communication proficiency.
  • And quality time management
• Graduation from high school or GED plus 1-3 years of experience in a PC/local area network support environment.
• Strong technical knowledge of PCs, laptops, networking, and peripheral hardware devices.
• Ability to diagnose and resolve onsite and remote server related computing and hardware problems.
• Strong working knowledge of Active Directory, ISCI, Network cabling, Office 365, Veeam, virus protection, and diagnostic software.
• Should be proficient in a scripting language, knowledge of Visual Basic is a big plus.
• Working knowledge of Revit and other Autodesk products is a plus.