Muscp - Sbo Vendor And Collections Specialist - Remote Opportunity (Charleston, Sc)

Job Description Summary
The SBO Vendor & Collection Specialist will support MUSC with regards to insourced and outsourced patient collections. This role will be accountable for working selected insourced accounts that are retained by the Medical University of South Carolina (MUSC). This role will directly collaborate with MUSC' contracted Revenue Cycle vendors specific to the extended business office (EBO) and primary bad debt, and secondary bad debt vendors.

Entity
University Medical Associates (UMA) Only Employees and Financials

Worker Type
Employee

Worker Sub-Type
Regular

Cost Center
CC002052 UMA CORP RC SBO Collections Unit CC

Pay Rate Type
Hourly

Pay Grade
Health-19

Scheduled Weekly Hours
40

Work Shift
Day (United States of America)

Job Description

Entity/Organization: MUSC Physicians (MUSCP)

Hours per week: 40

Scheduled Work Hours/Shift: Monday - Friday; 8:00am - 5:00pm

Pay Basis/FLSA: Hourly/Non-Exempt

Remote Option: Remote Opportunity after Onsite Training

Job Summary/Purpose: The SBO Vendor & Collection Specialist will support MUSC with regards to insourced and outsourced patient collections. This role will be accountable for working selected insourced accounts that are retained by the Medical University of South Carolina (MUSC). This role will directly collaborate with MUSC' contracted Revenue Cycle vendors specific to the extended business office (EBO) and primary bad debt, and secondary bad debt vendors.

Required Minimum Training and Education:

High school diploma with two (2) years medically related customer service/collections experience, or bachelor's degree and one year medically related customer service/collections experience. Knowledge of medical terminology and knowledge/understanding of health insurance preferred. Must be proficient in Microsoft Word and Excel, with knowledge of Epic preferred; Must be punctual and dependable and have excellent interpersonal and oral and written communication skills. Exhibit good organizational skills, strong initiative to be goal oriented. Establish and maintain effective relationships with necessary contacts. Adheres to the MUSC Workforce standards of professional behavior and code of conduct.

Required Licensure, Certifications, Registrations: N/A

Degree of Supervision: Must be able to work independently with minimum supervision. Must exhibit the ability to analyze, and determine necessary steps to provide expected outcome and follow through with actions.

Additional Duties and Responsibilities:

• Collaborate directly with EBO and Bad Debt vendors, addressing questions, requests, and issues in a timely and professional manner.
• Build, develop, and manage relationships with vendors, cultivate a strong understanding of the vendors' billing system and contract requirements.
• Review monthly invoices for accuracy and assist in managing vendor inventory.
• Utilize Epic tools to identify trends in placements, payments, monitor vendor performance, and high dollar balances. Review and generate ad hoc reports as necessary.
• Manage a heavy volume of Patient Accounts in an Epic work queue environment and the Vendor Request mailbox by demonstrating problem-solving and analytical skills.
• Manage high propensity to pay inventory via automated dialer campaign resulting in inbound calls and review legacy inventory for account retention review to keep necessary accounts while also identifying outsourcing opportunities.
• Accurately and consistently document all actions and conversations while complying with HIPAA privacy regulations and maintain compliance with federal and state laws and organizational policies.
• Other duties as assigned.

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 1 year

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees