Murdoch - Patient Relations Representative.

This position is located in the Patient Relations Office. The position serves as the contact person for all the individuals assigned to them. It is the responsibility of the Patient Relations Representative to interview the individual's guardian/custodian/parents upon admission to help determine financial eligibility and for helping to establish funding for individuals admitted to Murdoch Developmental Center. The Patient Relations Representative is responsible for:

• obtaining appropriate authorizations, identifying and explaining programs the individual might be eligible for or entitled to such as SSA, SSI, Medicaid, etc.
• responsible for all reviews to maintain eligibility for benefits and enters the financial data for each assigned individual into the Affinity system accurately and timely so that appropriate billing occurs on each individual.
• acts as the liaison between the Patient Relations Office and the Central Billing Office (CB0) and communicates with CBO any changes or updates in the financial situations from admission until close-out of the account.
• must perform related work as required by Patient Relations Director/Reimbursement Officer related to the eligibility, audits, funding, payments, etc. of the department/facility.

Scheduled work hours are : 8:00am - 5:00pm, Monday - Friday

Salary Grade: NC08
Recruitment Range: $35,788 - $62,628
Position: 60050428

* Required to work one Saturday a year for Farm Day.

This is a full-time position and eligible for the full State benefits package including health insurance, paid sick/vacation/holidays, retirement, etc.

About Murdoch Developmental Center:
MDC is one of three regional developmental centers operating as part of the Division of State Operated Healthcare Facilities (DSOHF). MDC in Butner serves 25 counties in central NC. Murdoch has approximately 1600 employees providing residential services and supports to people with IDD, complex behavioral challenges and/or medical conditions whose clinical treatment needs exceed the level of care available in the community. In addition to regional admissions for adults, MDC operates four statewide programs, which include support for children and adolescents with complex needs. Centrally located, MDC is convenient to Raleigh, Durham, and Chapel Hill. To be considered for employment, applicants must be in good standing with the North Carolina Health Care Personnel Registry.

To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following:

• General knowledge of office procedures and record keeping, filing and their application in the work environment.
• Ability to maintain, verify, and coordinate high volumes of information that relates to eligibility and revenue for the facility.
• Working knowledge of MS Word and Excel. Working knowledge of all office equipment.
• Ability to work in a team environment.
• Requires strong public relations skills. Strong communication skills in both oral and written form. Requires ability to organize and work independently.
• Ability to make independent decisions and determine when to ask for higher-level assistance.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience;
or
equivalent combination of education and experience.The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.

Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled.

For technical issues with your application, please call the NeoGov Help Line at 855-524-5627. Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 919-575-1015. Employment Type: Permanent Full-Time