Multimedia Advertising Consultant

The Waco Tribune-Herald, a Lee Enterprises company, is seeking a qualified candidate to join our team as a Multimedia Advertising Consultant focused on developing and selling multichannel marketing solutions including online, video and print to local businesses.  This position requires you to cultivate strong relationships and build solutions for clients utilizing assessment tools and delivering data driven results.

Essential Job Functions

1. Sell and service all assigned mid-tier retail customers with their advertising needs consistent with quotas and standards established by management.
2. Build new business/inactive sales for advertising in your respective state or local territory within the prospecting guidelines.
3. Responsible for answering inbound calls from the rotating main advertising line. It is the responsibility of the inside sales rep to determine if the account is active by using the Sales Force and Mactive softwares. If the account is active, if will be turned over to the assigned sales rep.
4. Take space reservations from advertisers. Process appropriate paperwork for space and provide all necessary ad production/layout information. Obtain proof, forward to customer for review and approval prior to publication deadline.
5. Responsible for making outbound calls with a goal set within the performance standards. Calls will consist of regular advertisers, inactive business and new business.
6. Responsible for inputting ad and billing information into the System. Informs customer/client of total advertising cost.
7. Sell contracts, special sections/pages and other products to increase revenue.
8. Participate in ongoing training initiatives.
9. File and maintain advertising information for each account.
10. Handle customer complaints and problems in a professional and courteous manner escalating when appropriate.
11. Keep current on credit holds and credit department policies and procedures and any new advertising special promotion and/or programs.  
12. Presents a professional and helpful behavior and attitude to customers, peers & staff.
13. Achieves Performance standards on a weekly, monthly, and quarterly basis.
14. On-site, regular and reliable attendance is required.

Other Job Functions

1.  Assists in special projects as needed.

2.  All other duties as assigned.

Necessary Knowledge, Skills and Abilities

1. Ability to follow all Company policies and procedures including but not limited to attendance standards.
2. Demonstrate working knowledge of departmental office procedures, policies and operations.
3. Excellent interpersonal skills
4. Strong communication skills (verbal & written)
5. Able to communicate with carefulness, courtesy, clarity, completeness and in a professional manner to customers on the phone and in person.
6. Strong administrative skills; organization and record keeping skills
7. Able to perform tasks with reasonable speed and accuracy
8. Able to react to change effectively, productively and handle essential duties as needed.
9. Must have acceptable attendance and punctuality, may be required to work flexible schedule to accommodate.
10. Strong data entry and typing skills, with speed of 40+ words per minute
11. Excellent spelling and grammar skills
12. Pleasant telephone voice and good telephone etiquette
13. Ability to work under pressure and within established sales goals and deadlines.
14. Ability to multi task
15. Accuracy and attention to detail is essential
16. Ability to handle stressful situations( irate customers, large volume of incoming calls)
17. Ability to get along well with co-workers while promoting a positive work environment with others.
18. Ability to positively promote and protect the image of the company.

Education and Experience

1. Bachelor's degree from a 4 year college or university preferred.
2. 2 years related sales experience required.