Msp Service Desk Technician

We are seeking a Service Desk Technician to become an integral part of our MSP team. You will be responsible for troubleshooting user problems, deploying new systems, and ensuring a high level of customer service and satisfaction.  

Customer Focused:

• 1+ years multi-customer support experience required
• Comfortable exploring and documenting new customer environments
• Comfortable interacting directly with customers

Responsibilities:

• Address Tier 1 Service Desk tickets
• Deploy new customer desktops and laptops
• Troubleshoot general user issues such as client software installations, password resets, printer/scanner issues, and Windows operating system problems
• Change management detail
• Maintaining integrity in accessing customer infrastructure
• Be willing team member to support MSP Division in other ways as necessary
• Be willing to take training to further skillset and undergo professional development
• Obtain new certifications

Engineering Qualifications:

• 1+ years of hands-on user IT support experience
• A+ certification preferred

Position has full benefits including medical, dental, 401K, vision, supplemental insurance, and vacation.