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SalaryJLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Responsibilities:
Serve as the primary contact for incoming service calls related to refrigeration systems.
Gather and document relevant information from customers, ensuring accurate and detailed records of each call.
Troubleshoot technical issues with refrigeration systems by proactively identifying problems and offering immediate solutions.
Execute remote troubleshooting procedures and guide customers through necessary actions.
Determine the appropriate course of action for each call, such as dispatching on-site technicians or scheduling maintenance.
Collaborate with field technicians to provide instructions and support for on-site repairs or maintenance.
Escalate complex or unresolved issues to senior technical staff or appropriate departments for further resolution.
Ensure all service calls are accurately logged and closed in a timely manner, adhering to defined procedures and standards.
Stay up to date with the latest industry trends, technologies, and best practices related to refrigeration systems.
Provide outstanding customer service, ensuring a positive and professional experience for all customers.
Requirements:
High school diploma or equivalent; post-secondary education in a relevant technical field is preferred.
Proven experience in a technical support role, preferably in refrigeration or HVAC (heating, ventilation, and air conditioning).
Strong knowledge of refrigeration systems and their components, including compressors, condensers, evaporators, and controls.
Familiarity with remote monitoring and troubleshooting tools.
Excellent communication skills, both verbal and written, can explain complex technical concepts to non-technical customers.
Strong problem-solving and multitasking abilities, with a focus on providing efficient and effective solutions.
Exceptional customer service skills, emphasizing empathy, patience, and professionalism.
Ability to work independently and remotely, managing incoming service calls from various locations.
Proficiency in using CRM (Customer Relationship Management) software and other relevant tools.
Flexibility to work in shifts, this position is primarily overnights Sunday through Thursday Night, but is subject to change.
Join our team as a Virtual Mobile Engineer and contribute to providing exceptional refrigeration monitoring services. Apply your technical expertise and customer service skills to ensure customer satisfaction and seamless operations.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
