Microsoft Dynamics Ax System Administrator

EVO Payments, Inc. is a leading payment technology and services provider. EVO offers a number of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe with offices across the Americas, Europe, and China. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.

About the role:

Microsoft Dynamics AX platform is a dexterity written ERP system employed by EVO Payments International in order to collect, store, manage, and interpret data from business activities. The series that are utilized by EVO include Financial, Sales, Purchasing, Inventory, Company, and System. The back-end is Microsoft SQL Server 2014. In addition, this candidate will specialize in primary System Administration and assist in AX 2012 R3 installations and upgrades. Work closely with Business Analysts to gather business requirements and create technical requirements. Excellent troubleshooting skills are required to support day-to-day operations of the AX platform. Database and configuration knowledge are a plus. Candidate will be responsible for DEV, QA, Cert, Pre-Prod, and Production environments. This candidate will work closely with a third party vendor to deliver unified services to the organization.

Be a part of a team where you will:

• Identify, diagnose, and resolve recurring and incidental support issues for end users related to Microsoft Dynamics 2012 R3
• Provide remote support and resolution via phone and or remote-control screen sharing software, or onsite working directly with end-user
• Perform troubleshooting, research knowledge-based articles and guiding users through step-by-step solutions in a help desk environment
• Create and update documentation
• Complete and update support tickets
• Perform related projects and duties as assigned

About you:

• Bachelor’s degree in Information Technology or a related field, or relevant work experience
• 1-3 years related work experience required.
• Experience with Microsoft Dynamics
• Experience with Insight Software Atlas.
• Experience with providing end-user onsite or remote support for troubleshooting
• Proven diagnostic and troubleshooting skills with direct focus on the source of problems to quickly and effectively solve the problem
• Proven experience troubleshooting hardware, software, and network issues with a direct focus on the source(s) of problems
• Experience with using a support ticketing system
• Proven ability to take ownership of client issues
• Proven ability to communicate solutions in a user-friendly and professional manner, both verbally and in writing.

What can EVO do for you?

• Own your destiny with a worldwide payments industry leader where you can learn, grow, and advance
• Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more
• Thrive in a collaborative culture that supports innovation

Our people are the key to our success. Our commitment is to build a diverse, safe, and resilient culture that evolves with the needs of our people and the communities in which we operate. We are dedicated to creating a workspace environment that provides a sense of purpose for our people and supports each of us to learn, develop, and reach our full potential. Our culture and values are grounded in service, integrity, diversity, teamwork, and taking ownership of our actions and reputation.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

EVO Payments Inc. is an equal opportunity employer committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.