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Form of workAbout Steward Health Care
Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 33 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.
***Mental Health Associate 32hrs/Nights
POSITION SUMMARY:
The Mental Health Associate (MHA) is responsible for performing duties necessary to maintain a safe and therapeutic milieu. Under the direct supervision of a registered nurse, the MHA will assist the nurse with care of patient's whose needs do not require complex nursing skill.
KEY RESPONSIBILITIES:
- Assists the treatment team to establish, monitor and maintain a therapeutic recovery environment by functioning in the various rotating role assignments: Community MHA, Patient Flow MHA or Security MHA.
- Provides for basic hygiene care for selected patients who do not require complex nursing care as directed by nursing.
- Performs clothing and patient belongings search on admission according to policies and procedures and completes all the documentation requirements associated with securing patients' belongings.
- Responds to crisis or emergency situations. Defuses situations and summons assistance as necessary.
- Reports all patient safety concerns, including behavior, to the Charge Nurse.
- Demonstrates courtesy, tact, and professional behavior in relationships with patients, families and other staff members.
- Documents hourly patient checks.
- Reviews patient status with nursing and counseling when appropriate.
- Communicates clearly any change in patient condition promptly to the registered nurse.
- Provides authorized transport services as needed.
- Maintains confidentiality of patient information.
- Participates in quality improvement activities.
Performs other duties as assigned.
CUSTOMER SERVICE SKILLS:
- Is cooperative in interactions, treating customers with courtesy, respect and compassion.
- Is patient when responding to questions and answers questions appropriately.
- Responds to requests in a timely manner.
- Handles interruptions in a skillful way.
- Maintains a professional appearance and demeanor.
- Strives to prevent/resolve customer concerns to the customer’s satisfaction.
REQUIRED KNOWLEDGE & SKILLS:
Must be able to therapeutically interact with patients with behavioral health issues and/or in the process of addiction recovery.
Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.
