Memory Maker

Job Title: Memory Maker

Department: Guest Experience

Business Unit: KSE Venue Operations

Location: KSE Colorado Venues

Reports To: Manager, Guest Experience

Employment Type: Part-time, Hourly/Variable Hour, Non-Exempt

Supervisor Position: No

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Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, 1STBANK Center, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.

Nature of Work:

Our KSE Guest Experience department strives to provide guests with a consistent level of service that both exceeds their expectations and enhances their experience at our venues. Our Memory Makers support the Memorable Moments program, which exists to elevate the guest and employee experience, conduct team member trainings, and celebrate team members through appreciation and recognition events. Positive energy and enthusiasm are expected and required.

Examples of Work Performed:

• Greet guests in a friendly and welcoming way
• Smile and provide a warm welcome/thank you/good night to all guests

• Represent all KSE Venues with an enthusiastic, energetic, and positive attitude in accordance with our company core values: Safety, Enthusiasm, Teamwork and Sincerity
• Increase awareness, interest, and guest support for the Memorable Moments program through the distribution of Memory Maker Tokens, giveaways, and concourse activations
• Support and mentor fellow team members during game night or event activities
• Be a knowledgeable resource of building policies and procedures for both guests and team members
• Proactively search and coordinate elevated experiences for guests and team members
• While roaming assigned zones, proactively greet guests and aid in guest event/venue-specific questions
• Work closely with and build relationships with multiple departments and vendor partners
• Be comfortable addressing and speaking to large groups

• Utilize a radio to communicate with other staff members
• Provide feedback to Guest Experience management on the overall guest experience and areas of strength/opportunity for improvement.

• Be flexible and ready to work other duties as assigned

• Ability to work a varied, part-time schedule including weekends, evenings, holidays and playoffs

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Working Conditions & Physical Demands:

• Ability to stand & walk for extended periods of time (on solid concourses/outdoor concrete/up and down stairs/etc.)
• Ability to work outside in various weather conditions on occasion

• Ability to work a 4–7 hour shift on average
• Tolerance for moderate to loud event noises/music/sound

Qualifications

• Minimum
  1. High school diploma or GED
  2. MUST have an upbeat, energetic personality, feel comfortable interacting with guests and have a positive, team-oriented, professional attitude
• Preferred
  1. 1+ year of customer service experience

Competencies/Knowledge, Skills & Abilities

• Excellent customer service skills with solid working knowledge of generally accepted standards of customer service and problem resolution
• Friendly, outgoing and personable attitude
• Ability to communicate effectively both verbally and in writing with guests, employees, managment and vendors on a daily basis
• Ability to work a varied schedule to include evenings, weekends and holidays with shifts that range (on average) from 4-7 hours

Compensation

• $17.29/hour

Benefits

• 401K/Employer Match

All applicants for employment at KSE may be required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment may be required to produce proof of vaccination status prior to their first day of employment. Applicants with qualifying disabilities or bona fide religious objections, or who are pregnant, may be exempted from this requirement or otherwise accommodated if they are unable to be vaccinated.

Equal Employment Opportunity

Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.