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TIL VALHALLA PROJECT LLCSee more

addressAddressSaint Augustine, FL
type Form of workFull-Time
salary Salary$18 to $20 Hourly
CategoryEducation/Training

Job description

Job Description

Description:

Location: Saint Augustine, Florida 32092

Remote: Not Available
EOE/D/V


Company Overview:

Til Valhalla Project (TVP) is a veteran-owned apparel and memorial product company. Proceeds from sales allow us to provide free memorial plaques to the families of fallen heroes (military, first responders, and law enforcement) and give back to our Military community via donations to reduce Veteran Suicide.

Our community-focused mission makes work personal and more rewarding. Be a part of our TVP Family and be proud of the impact you will make on our customers' lives.


Position Summary:

We are seeking a professional, friendly, and empathetic Memorial Coordinator to be the point of contact for fallen hero friends, families, and mission members. The ideal candidate will have served in the Military, Law Enforcement, or as a First Responder. The Memorial Coordinator will work with the rest of the Fallen Hero Team to process applications and donate memorial plaques to fallen heroes' families.

In this role, you will verify the eligibility of memorial plaque and hosted band applications, oversee production planning schedules, coordinate plaque deliveries, provide facility tours, and respond to customer inquiries regarding memorial plaques and hosted bands.

Working as a Memorial Coordinator for Til Valhalla Project (TVP) is a unique and rewarding opportunity but challenging. The Coordinator will review applications sharing the service, lives, and death of Military, First Responders, and Law Enforcement Fallen Heroes. The Ideal candidate can compartmentalize the content within the applications and focus on the privilege of honoring the fallen heroes and the service they led.


What We Expect From You:

  • Serve as the point of contact for Fallen hero applicants, recipients, families, and Legacy Guardians.
  • Exercise tact, compassion, and patience when communicating with family members and applicants.
  • Manage the approval process of fallen hero applications, verifying information and eligibility.
  • Guide applicants and families through the application process and communicate eligibility guidelines
  • Research and verify discrepancies in applications of fallen heroes and relay updates to personnel to create cohesive, accurate content.
  • Oversee production planning schedules for memorial plaques.
  • Retain an up-to-date Legacy Guardian volunteer delivery database, vetting and approving volunteers for plaque deliveries.
  • Arrange plaque deliveries, selecting Legacy Guardians to deliver memorial plaques.
  • Collect required delivery waivers and documentation.
  • Create memorial orders within the shipping database for memorial plaque shipments.
  • Follow up with recipients and Legacy Guardians regarding the success of memorial deliveries.
  • Manage the approval process for Hosted band applications, verifying information and eligibility.
  • Create hosted memorial band products on the store website and provide applicants with customized ordering links.
  • Create donation band orders in shipping and Engraving production databases for hosted bands.
  • Respond to general customer inquiries regarding memorial plaques and hosted bands via written and telephone communication.
  • Organize and provide facility tours to customers, memorial recipients, and mission members.
  • Assist in proofreading content for errors and inconsistencies before submission.
  • Meet all regular and recurring deadlines.
  • Cross-train and aid other departments during lulls in your day.
  • Other duties as assigned
Requirements:

What You Need to Succeed:

  • High school diploma or equivalent
  • Served in the Military, Law Enforcement, or as a First Responder
  • Exceptional communication and interpersonal skills and an ethical mindset
  • A professional yet approachable demeanor.
  • Superior attention to detail
  • Strong problem-solving and conflict-resolution skills
  • Excellent time management skills with a proven ability to meet deadlines.
  • Bilingual—fluency in Spanish or another language is a plus.

Requires the ability to:

  • Demonstrate dependable daily attendance and work output.
  • Maintain a calm, compassionate, and empathetic attitude.
  • Meet deadlines and accurately fact-check information.
  • Protect confidential information.
  • Work on multiple projects simultaneously and work well under pressure.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Work with minimal supervision
  • Lift 15 pounds at times.
  • Access and navigate each department at the organization's facilities.
  • Respond well to constructive feedback.

Benefits:

  • Medical Insurance
  • Company Paid Group Life Insurance
  • Company Paid Short-term Disability
  • Employee discount
  • Paid Personal Time
  • Paid Vacation
  • Paid Holidays
  • Casual Dress Code
  • 401k
Refer code: 3523029. TIL VALHALLA PROJECT LLC - The previous day - 2023-10-04 02:10

TIL VALHALLA PROJECT LLC

Saint Augustine, FL

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