Member Service Representative - Hybrid Remote

Customer Service Representative (Call Center)

Southfield, MI (Hybrid Remote)

Work hours from 10a-6p

Pay rate ranges from $18/hr.-$20/hr.

Do you have a passion for providing world class customer service? Are you well-spoken, with fantastic phone etiquette? Do you want to contribute to a growing team? Do you have at least one year of office and customer service experience?

If you answered "YES!" to all these questions, the Member Service Representative role at Mortgage Center may be a great fit for you! We're looking for individuals with first class customer service skills who are looking for growth and change. In the role,

You’ll be:

• Responsible for answering inbound phone calls and responding to emails, faxes, and other written requests from members and credit unions.
• Responding to inquiries by clarifying desired information; researching, locating, and providing information.
• Resolving problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.

You’ll have the opportunity to:

• Provide a strong focus on quality, accuracy, and excellent member service.
• Increase your knowledge of the mortgage industry through training opportunities.

You’ll have:

• Great customer service skills with at least 1 year of experience in a call center or office environment.
• Excellent organizational skills and time management skills.
• Critical thinking skills with the ability to work effectively in a fast-paced, highly regulated, and deadline-driven environment.
• Excellent professional verbal and written communication skills.
• Proficiency in Microsoft Outlook, Word, and Excel with an eagerness to master new systems

Who We Are

We are Mortgage Center and a CUSO – Credit Union Service Organization. We are owned by and originate mortgages for credit unions, as well as for ourselves. You may not know it, but the mortgage industry is a fun, fast-paced, dynamic place to work. If the opportunity to work with teams of other high performers, to do exhilarating work, sounds like the place you want to be, then Mortgage Center is looking for you!

Growth Opportunities

If you are ambitious, bring new ideas, and create exceptional results, you will find opportunities to be rewarded. Mortgage Center always has room for one more smart, talented person.

Our Advice

Click on the button and apply. Don’t wait. If you are worried about your qualifications, don’t be. We hire smart and talented people for all kinds of roles because smart and talented people are, well, smart. They figure stuff out. Fast. You can do this.