Job Description
We are seeking a Warehouse Worker to join the company, a premier supplier, in Birmingham, AL USA 35233 While working in this clean, and climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!
Primary (P) or Secondary (S) Key Responsibilities: What are the main responsibilities of the job? Indicate which are primary (essential to the job) and which are secondary (not essential to the job). % of Time Spent:
P A. Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as prescribed by Iron Mountain policies and procedures. Safeguard and protect the patient’s privacy by verifying the requestor type and release requirements in accordance with HIPAA guidelines and Iron Mountain policy. 25%
P B. Reproduce the requested information according to Service Level Agreement timeframes and in accordance with the authorization and/or legal requirements (e.g., subpoena) and methodology established by the customer or Iron Mountain Record Center (i.e., fax, scan, photocopy). 25%
P C. Identify the status type for the request for information (walk-in, fax request, pre-payment) and enter pertinent data into the release of information tracking application. 15%
P D. Verify the accuracy and quality of reproduced work and data entry prior to providing information to the requestor. Ensure that work is performed in accordance with federal and state statutes. 15%
P E. Generate cover letters (based on the status type), pre-payment notices and invoices and mail information to the requestor. Upon receipt of payment or pre-payment from the requestor, finalize the request in the tracking application and process payment according to Iron Mountain policy. 10%
S F. Utilize a variety of computer systems (from the facility and Iron Mountain) and maintain procedural consistency as delineated by the facility and/or Iron Mountain Record Center. 5%
S G. Perform other duties as assigned. 5%
Functional Knowledge, Skills, and Competencies: (Define the knowledge and skills required to demonstrate proficiency/competency in the job.)
• High School Diploma or GED required, Associate’s Degree preferred. R.H.I.T. desired.
• A minimum of 1-3 years of customer service experience, records management or healthcare experience required.
• Demonstrated ability to maintain a high level of confidentiality regarding patient information. Knowledge of HIPAA preferred.
• High comfort level with computer programs and software. Proficiency with data entry functions.
• Strong organizational and interpersonal skills; attention to detail and the ability to multitask.
• Solid oral and written communication skills.
The company is an equal opportunity employer and is committed to creating an equitable and inclusive environment for all.