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Company

Hyacinth Foundation A New JerseySee more

addressAddressNewark, NJ
type Form of workFull-Time
CategoryHealthcare

Job description

Job Description

Description:

Responsibility:
General Responsibilities
Hyacinth AIDS Foundation’s mission is to help people live with HIV, stop the spread of the epidemic, and serve as a
critical voice in the public debate surrounding AIDS in New Jersey. The following foundational behaviors are expected as
an employee of Hyacinth:
Service/Customers Services
Consistently demonstrates respect, responsiveness, and professionalism towards others while providing superior service
for our customers
• Treats each customer as a priority
• Respects each customer’s right to quality service, confidentiality, and dignity.
• Works with co-workers to ensure integration of services
• Displays a welcoming, helpful attitude to customers
• Establishes and maintains personal boundaries in clinical supervision with customers or co-workers
Community/Teamwork
Actively cooperates within the region and/or program and participates in the constructive resolution of conflict.
• Focuses on improving communication and collaboration
• Tries to understand the other person’s point of view when there is a challenge
• Works with all regional staff to provide a full continuum of services to customers.
• Understands local community resources and can make appropriate referrals.
• Is clear and tactful when collaborating and working with others.
Leadership
Assuming responsibility for one’s own self in the workplace and exhibiting commitment to the customer and agency.
• Takes pride in his/her/their work
• Advances Hyacinth’s reputation for excellence.
• Incorporates boundaries and ethical guidelines into decision making.
Employees of the Agency may learn certain facts about individuals being served by the Agency that are of a highly
personal and confidential nature. Examples of such information are medical conditions, sexual orientation, relations with
family members and other individuals. All such information must be treated as completely confidential. All staff are
required to conform to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) guidelines which require
the protection of personal health information.

Page 2
Position Summary
Provide brief and concise statement explaining the main purpose for the existence of this position. Provide a brief summary of the role.
? Under the supervision of the Regional Services Manager and the Clinic Manager, performs assigned
duties relating to the implementation and evaluation of front desk reception.
Major Duties & Responsibilities
In order of importance, briefly describe, in sentence form, the essential functions/major responsibilities of this position (principal duties and
responsibilities of the position)
Typically, job descriptions should contain no more than seven or eight major responsibilities ranked in order of highest percentage of time to least.
Approximate
Percentage of Time Tasks/Duties/Responsibilities
70%
Customer Service:
• Welcomes patients and visitors by greeting, in person or on the phone. Answers questions or refers
to appropriate staff person.
• Optimizes patient/customer satisfaction, provider time and treatment room utilization by scheduling
appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service
delivery compared to schedule; reminding provider of service delays.
• Place awareness on staff and visitors currently in attendance at the office and clinic.
• Comforts patients by anticipating patients’ anxieties, answering patient’s questions and maintaining
the reception area and report back to supervisors.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial
information.
• Maintains business office inventory and equipment by checking stock to determine inventory level;
anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of
supplies; scheduling equipment service and repairs.
• Protects patients’ rights by maintaining confidentiality of personal and financial information.
• Ensures that reception area offers a welcoming atmosphere to visitors, with updated bulletin board
and reading materials and free of clutter. Offers coffee or refreshment to customers.
• Keep forms updated, copied and in order so that they are available to staff.
• Contributes to team effort by accomplishing results as needed.
• All other duties as assigned.
15% Reporting / Monitoring
• Establish, maintain, and update case records using approved agency forms and procedures
• Ensure confidentiality of all records
• Communicate with supervisors about abnormalities or situation that may seem alarming.
• Maintain log sheet of visitors in secure location.
10% Hyacinth Representation / Advocacy
• Attend and participate in staff meetings and supervisory conferences
• Maintain working relationships with other community providers
• Observe established administrative procedures
• Provide written reports and maintain statistics as required
• Represent the agency at community events, meetings, and conferences
• Adhere to Hyacinth policies and procedures including customer confidentiality provisions
5% Training and Certifications
• Attend and participate in staff training opportunities
100% Total

Page 3
Other Duties Describe important tasks or duties, not mentioned above
• Commitment to Hyacinth philosophy
• Access to currently registered car and a valid driver’s license a plus
===============================================================================
Demonstrates understanding of objectives, duties, and responsibilities in accordance with the job description.
? Understands job responsibilities and keeps current on skills and information needed to meet new challenges
? Works with manager and directors on areas of job responsibilities that are unclear.
Delivers quality results and balances priorities to meet all project and team commitments in a timely manner.
? Serves as a steward of the public’s trust and money.
? Takes responsibility for timely decisions and actions.
? Routinely checks for accuracy in his/her/their own work.
? Evaluates how well an event or program was completed (i.e. attendance and target audience specifications, asks customers to
rate effectiveness, asks people what was good and what can be better next time).
Disseminates relevant information about decisions, plans and activities to team leaders and supervisors
? Informs team leaders and/or managers about decisions that affect work.
? Recognizes problems and complaints and escalates to team leaders and/or managers when necessary

Requirements:

Required Minimum Education: None Other: None
Required Years of Related Experience: 2-4 years
Required Knowledge, Skills and Abilities:
(Include any required computer skills, certifications, licenses, languages, etc.)
• Demonstrated ability to work with people from diverse backgrounds and interests.
• Proficiency in written and verbal communications
• Proficient computer skills including Excel, Word, Outlook, EMR
People Management Experience:
Indicate whether supervisor/people management experience is required.
• Not applicable
Required Years of People Management Experience:
• Not applicable
Preferred Qualifications
Consider and identify qualifications that are not required to perform the job but would be extremely helpful to performing the job.
Preferred Minimum Education:
? High School diploma, Bachelor’s degree
Other:
? Preference may be given to candidates whose background is similar to the target population, or individuals with other experience or direct knowledge of HIV
Preferred Area of expertise:
? Community relation
? Budget counseling
Preferred Related Industry Experience:
Preferred Knowledge, Skills and Abilities:
(Include any preferred computer skills, certifications, licenses, languages, etc.)
• Active listener
• Ability to offer trauma informed approach
• Clear verbal communication skills
• Ability to observe emergency needs

Refer code: 2328854. Hyacinth Foundation A New Jersey - The previous day - 2023-02-03 13:40

Hyacinth Foundation A New Jersey

Newark, NJ
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