Medical Office Manager In Growing Beaverton Clinic At True North Wellness

If you like rapid growth and working with enthusiastic team members to improve patients’ quality of life, you’ll enjoy your career with us!

Position Summary:

As the Office Manager, you will report directly to the owner and work in tandem with the Production Manager. You will be overseeing areas of the office including billing, front desk, administration, sales and human resources. As a leader in the office, you will be expected to optimize management decision-making through the reporting and analysis of financial information. You will also be responsible to facilitate the acquisition and retention of qualified and aligned employees through the development and implementation of recruitment, hiring, compensation, benefits and training services. As Office Manager, we will expect you to provide staff support for the acquisition and retention of patients. You will be assisting in achieving the clinic’s strategic objective through the review of the clinic’s orchestration and to provide recommendations for improvement.*

Performance Objectives:

• Execute strategic planning that tailor hiring, benefits, career development, succession planning, and employee policies to help drive towards the clinic’s vision
• Evaluate, monitor and improve financials, informational technology and administrative systems, in a way that promotes an effective, smooth-running organization
• Engage in regular employee development meetings and feedback is documented through monthly 1 on 1’s, alignment conversations and goal-oriented discussions
• Deliver progressive discipline and manage personnel files
• Facilitate onboarding and training experience
• Plan and implement schedule for staff to promote a frictionless experience for our team and our patients
• Lead the team with innovative ideas to help boost production and implement new systems
• Facilitate the acquisition and retention of clients by training and assisting staff in their use of information technology
• Support the retention of employees by administering payroll and benefits systems, providing information to management, and responding to employee inquiries
• Provide information and services related to document production and storage, office supplies, mail delivery, facility maintenance and maintenance of clinic manuals
• Maintain optimal and orderly cash flow by tracking, billing and collecting revenues owed to the clinic
• Measure how prospects perceive our clinic as emotionally satisfying and converting these leads into sales through the execution of our orchestrated sales process.
• Align the goals of the employees to the goals of the clinic to create a strong results-oriented culture and high engagement
• Manage officewide projects (Asana experience preferred)

Capabilities/Key Competencies:

• Entrepreneurially orientated, driven to succeed and a commitment to achieve results
• Excellent relationship building skills with a demonstrated ability to quickly develop trust
• Embodies a high level of business literacy regarding performance, vision, goals, culture, and leadership
• Ability to make decisions, offer strong recommendations, and take responsibility for results
• Self-starter who can work independently within existing processes or operate effectively with ambiguity
• Strong oral and written communication skills
• Planning, organizing, prioritizing, and streamlining skills
• Ability to maximize internal systems, processes, and platforms
• Team orientation and strong collaborator
• Present self in a professional and positive manner in attitude and appearance at all times
• Able to coordinate and balance needs of the patient and the clinic
• Understand, align, and communicate to staff our mission, vision, and values
• Desire to define and take massive action to accomplish your own personal, professional and financial goals

Education & Experience:

• Bachelor’s degree in Business Administration, Human Resources, Organizational Development, or related area of study
• 5+ years of management experience preferred
• Experience in developing teams and maintaining positive and aligned culture
• 2+ years of recruiting experience preferred
• 2+ years working in a private practice preferred
• HR Certification preferred (PHR, SHRM-CP, etc.)

Physical Requirements:

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10-15 pounds. Occasional travel to local meetings and trainings may be required.

Commitment To Diversity:

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, (Clinic Name) recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business, we hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $24.00 - $28.00/hour.

About True North Wellness: True North Wellness is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.

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