Medical Assistant 2 - Lakewood, Ca

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate our company's commitment to superior customer service, including quality, care, and concern with internal and external customers
• Uses, protects, and discloses our company's patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Anticipates the clinician's needs and carries out orders
• Checks for patients' arrival status and escorts patients from waiting area to exam rooms. Escorts patients to ancillary services as needed
• Obtains, records, and reports vital signs and other pertinent patient information to RN, LVN, or clinician
• Performs various procedures such as ear lavage, ECG, spirometry, injections, peak flows, pulse oximetry, breathing treatments, suture removals, wound dressings, vision/hearing tests, urine pregnancy tests, urine dips, blood glucose testing, and blood hemoglobin (hemocue) testing
• Performs phlebotomy and processes lab specimens (i.e., 24 hour urine, wound cultures obtained by clinician, biopsy specimens obtained by clinician, etc.) and maintains lab specimen logs as appropriate
• Assists clinician with procedures (pap smears, laceration repairs, other minor surgical procedures) and may assists with more complex department specific specialty procedures (i.e. vasectomies, cystoscopies, thoracentesis, sigmoidoscopies, bunionectomies, joint aspirations, lance surgery, photo therapy, visual fields, pachymetry testing, etc.)Performs medication administration within scope of practice and documents administration of medications and procedures. Ensures proper documentation of medication administration and documentation procedures
• Maintains and cleans exam/treatment areas, specimen processing areas, and medical equipment
• Transports dirty equipment performs autoclaving and cold sterilization, and maintains autoclave, cidex, and A-test logs. Cleans and stocks exam rooms, treatment/procedure rooms, specimen processing areas, and nursing stations
• Maintains various logs and tickler fi les and ensures confirmed EKGs are seen by clinician
• Maintains cancer/melanoma patients' follow up appointments
• Instructs patient on lab, radiology, and other procedure/testing preparations. Participates in visit closure with patient and clinician by explaining next steps for lab, x-ray, RFS, DME, etc.
• Facilitates the transfer of pertinent patient information between site and referred specialists, hospitals, Urgent Care Centers, and ancillary testing facilities, etc.
• Forwards all pre-op information to hospital surgeon. Participates in scheduling specialty procedures (biopsies, minor surgeries, etc.)
• Tracks specialty procedures/patient volume daily when indicated
• Verifies for approved or denied appointments and follows up by scheduling patients. Enters 'No shows' and performs 'No Show' follow up procedures. Works bump list.
• Assists with the completion of appropriate forms (DMV, disability, etc.).
• Updates patient demographic information
• Performs patient record audits
• Answers, directs, and follows up on incoming calls. Calls patients as requested by clinician
• Distributes incoming correspondence (faxes, consult notes, test results, etc.)
• Handles prescription refills as appropriate
• Completes Patient Communication form and responds to patient complaints when necessary
• Assists with Pay for Performance (P4P) research, Hierarchical Condition Categories (HCC) research, telephone call procedures, and patient follow up procedures
• Participates in Quality Improvement projects
• Participates in preparing department for internal and external site audits from SCAN, DHS, etc.
• Participates regularly in skills competency evaluations. Participates regularly in site staff and department meetings
• Cross-trains into Care Team Member 1 and 2 positions when indicated
• May assist with site marketing activities (i.e. health fairs, senior Olympics, and other events)
• Maintains an independent patient schedule under the direct supervision of a clinician
• Functions as the department mentor, trainer and resource by orienting new employees and coordinating staff schedules and department resources
• Identifies and resolves daily department issues and concerns and escalates to supervisor when necessary
• Participates in the development of department policies and procedures

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Graduate of an accredited Medical Assistant program
• 1 years of post-high school education or a degree from a two-year college
• Basic Life Support for Healthcare providers" (AHA) or "CPR/AED for the Professional Rescuer" (American Red)
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Certified Medical Assistant (CMA) 
• Phlebotomy certificate
• Basic Life Support for healthcare providers
• 1 years Medical Assistant work experience
• 1 years of experience in a specialty field
• Ability to demonstrate basic medication administration
• Manual dexterity to use/handle equipment and instruments
• Knowledge of infection control standards and utilization of Personal Protection Equipment (PPE)
• Ability to perform essential job functions using proper body mechanics
• Computer literate (i.e., logging on to computer, usage of keyboard and mouse, familiarity with Windows and email applications)
• Ability to type 40 wpm
• Bilingual- Spanish
• Excellent verbal and written communication skills with ability to read, write, speak and understand English clearly.
• Customer service oriented
• Ability to concurrently perform multiple tasks

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.