Address
Form of workThe Retention Programs Marketing Specialist assists with day-to-day management of campaign activities to drive execution of retention programs.
What You'll Do
- Assist with the development and execution of existing proactive and reactive retention programs to mitigate churn and improve the customer experience.
- Conduct regular call listening from sales teams and retention programs and provide relevant and actionable feedback to support business growth and progress.
- Assist with Onboarding Initiatives to address and reduce new customer pain points, improve customer experience, and drive activation of CB MyAccount and full product portfolio
- Measure and evaluate retention program effectiveness and provides feedback and reporting to marketing team and senior management to ensure optimal growth and maximize revenues.
- Assist with overall cross functional retention strategy and planning.
- Assist with the development of test plans for initiatives and campaigns that drive retention optimization.
- Partner with Campaign Management and marketing team to manage targeting
- Exhibit excellent verbal and written communication skills to deliver information clearly, effectively, and accurately across both verbal and written platforms.
- Ability to handle multiple projects simultaneously at various stages in the project life cycle.
- Determine the needs and expectations of projects and then confirm these with leadership and stakeholders
- Participate in project meetings and track project status and deliverables
- Efficient and timely completion of projects
- Execute problem-solving skills and judgment related to projects
- Present content as needed
What's In It For You
At Cox, we reward your hard work with meaningful benefits.
First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
Who You Are
Minimum
- Bachelor's degree in a related discipline and 2 years 'experience in a related field. The right candidate could also have a different combination, such as a Master's degree and up to 2 years' experience; or 6 years' experience in a related field
- Ability to juggle multiple priorities and manage own time to ensure projects are completed on time
- Strong attention to detail, accuracy, and thoroughness
- Excellent organizational, time management, and adaptability skills
- Requires strong writing, editing, and proofreading skills
- Excellent Interpersonal, collaborative, verbal, and written communication skills
- Strong logic and problem-solving skills.
- Highly proficient in PowerPoint, Word, Outlook, and Excel
Preferred
- Salesforce experience a plus
- Creative design skills a plus
USD 57,800.00 - 86,800.00 per year
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
