JOB SUMMARY
At Houston Methodist, the Marketing Specialist position is responsible for partnering with and supporting marketing management in driving preference and volume for assigned programs/service lines and maximizing the impact of assigned sponsorships. This client-facing role fosters positive relationships with hospital stakeholders, physicians and vendors as assigned and contributes to the development, implementation, measurement, and optimization of marketing/sponsorship plans. The Marketing Specialist contributes to developing effective business cases with management, digital, web, market research and other cross functional teams to drive positive change in partnership with hospital operations.
Houston Methodist StandardPATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Focuses on patient/customer safety
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
- Intentionally rounds with patients/customers to ensure their needs are being met
- Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job
Displays cultural humility, diversity, equity and inclusion principles
Actively supports the organization vision, fulfills the mission and abides by the I CARE values
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 20%
SERVICE - 35%
QUALITY/SAFETY - 20%
FINANCE - 10%
GROWTH/INNOVATION - 15%
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
QualificationsEDUCATION REQUIREMENTS
o Bachelor's degree in Business, Marketing, Communications or related field
EXPERIENCE REQUIREMENTS
o Four years experience related to Marketing and Communications
License/CertificationCERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
o None
KSA/ Supplemental DataKNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
o Demonstrates professional growth and shows initiative and authority in conversations
o Ability to work under pressure and balance many competing priorities and deadlines
o Positive and supportive attitude and demeanor
o Ability to multi-task and work in an organized manner
o Ability to uphold confidential and sensitive information
o Proficient in spreadsheet, word-processing and presentation software
o Sound judgment and decision making ability, with strong critical thinking skills; understand when to escalate issues
o Ability to receive constructive feedback and demonstrate performance improvement including receiving, seeking out and acting on performance feedback
o Open to ideas offered by others; works collaboratively and contributes to dialogue
o Demonstrative initiative in managing projects and communication with stakeholders
o Effective written communication and presentation skills
o Ability to engage with the public/consumers in a positive manner and in alignment with Houston Methodist standards
SUPPLEMENTAL REQUIREMENTS
Work Attire Yes/No
Uniform No
Scrubs No
Business professional Yes
Other (dept approved) No
On-Call* No
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.
Travel**
May require travel within Yes
Houston Metropolitan area
May require travel outside No
of Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job: __________________________
Company ProfileHouston Methodist Specialty Physician Group - As one of the nation's leading hospitals and academic medical centers Houston Methodist has brought together some of the nation's leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow. This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.
Company ProfileThe Digital Marketing Specialist is responsible for supporting and implementing digital marketing strategies that drive conversions and improve findability for the physician organization. They will work with other marketing team members to create and execute integrated marketing campaigns across various digital channels, including social media, email, search engines, and display advertising. The role requires a strong understanding of digital marketing channels and the ability to analyze and report on campaign performance using analytics tools. The ideal candidate will have a Bachelor's degree in marketing or a related field, with 2-4 years of experience in digital marketing.
Employment Type: FULL_TIME