Date Posted
Category
Salary
Job type
Work model
Level
Location
Unfortunately, this job posting is expired.
Company

Rush Street GamingSee more

addressAddressDes Plaines, IL
type Form of workFull-Time
CategorySales/marketing

Job description

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assists the Marketing Operations Manager with all on and off-site marketing programs, promotions and special events for increasing casino revenues, and the tracking and analysis of these programs to ensure patrons receive extraordinary patron service and operations run effectively.
  • Print reports for review and verification when necessary.
  • Issues complimentaries to the casino outlets and redeems marketing vouchers based on tracked play and internal comping guidelines. (No redemption for cash, only merchandise)
  • Assists the Marketing Operations Manager with the day to day implementation and execution of all promotions, special event efforts and player club operations.
  • Ensures that all patrons are treated in a prompt, professional and courteous manner.
  • Consistently demonstrates superior customer service skills.
  • Continuously improves service by assessing service problems using player feedback or data.
  • Keeps the team well informed of property promotions and events.
  • Coordinates with the IT department for accuracy of all system set-ups for players club operations.
  • Complete reports, database, and correspondence in a timely manner in order to meet deadlines as established by internal and external sources.
  • Complies with all company and departmental rules and procedures.
  • Issues new and replacement players club cards to patrons.
  • Authorized to approve and/or make adjustments to a patron's account balance.
  • Activate and/or deactivate a patron's account.
  • Ensures the technical proficiency of all employees through development and effective training.
  • Assists in providing direction, guidance and supervision to all employees assigned to their positions.
  • Prepare player club schedules to ensure proper staffing levels are met for optimal service standards
  • Ability to establish vendor relationships for ordering of goods and services.
  • Ability to communicate with system providers to ensure all systems are functioning as intended.
  • Ability to communicate with Team members and patrons.
  • Any other duties as assigned by the Marketing Operations Manager in their absence.
  • Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the Rivers Casino - Des Plaines ICS.


Job Description Continued

QUALIFICATIONS (KNOWLEDGE SKILLS AND ABILITIES):

  • Bachelor's degree, preferably in Business Administration, Marketing, or Hospitality.
  • Minimum of 2 years of Management experience and 1 years of marketing experience, preferably in the hospitality or gaming industry or a combination of education and experience.
  • Ability to communicate, build relationships, and achieve buy-in with all levels of the organization
  • Must be detailed oriented with excellent organization and critical thinking skills
  • Ability to maintain the highest levels of confidentiality
  • Best-in-class verbal and written communication skills, customer service skills, and listening skills
  • Proficient computer skills, including all Microsoft applications
  • Ability to work flexible shifts and days of the week including holidays
  • Ability to obtain and maintain all necessary licensing.
  • Must possess strong time management and prioritization skills
  • Must possess strong leadership and planning skills, demonstrating the ability to handle multiple tasks.
  • Ability to work in a high pressure, fast-paced environment.


PHYSICAL AND MENTAL DEMANDS:

  • Frequent walking.
  • Bend, stretch, and stand for extended periods of time.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at a time.
Refer code: 2168475. Rush Street Gaming - The previous day - 2023-01-26 15:05

Rush Street Gaming

Des Plaines, IL
Jobs feed

Med Aide (The Landings of Rocky Mount Mills)

Nash Opco Llc

Rocky Mount, NC

$34.1K - $43.2K a year

Skilled Cabinet Maker for Prototype Tool Patterns

Otto Environmental Systems

Muskegon, MI

Sales Representative, Work from Home

Asurea Powered By Quility

Augusta, GA

Remote Sales Associate

The Max Spencer Co.

Marietta, GA

Self- Storage Customer Experience Expert (Remote)

Xps Solutions

Register, GA

Preschool Teacher

First Gear Academy

Portland, OR

$20 - $22 an hour

Drywall Installer and Finisher - San Diego

Impact Housing

San Diego, CA

Remote Work From Home - Customer Service

Liveops

Brunswick, GA

Remote Work From Home Driver Recruiter - No Exp Required

Driveline Solutions

Dover, DE

Share jobs with friends