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SalaryJob Description
Debbie’s Staffing is now recruiting for Manufacturing Customer Service Representative for our client located in Garland, TX
Schedule: Monday-Friday 7am-3:30pm Must be flexible to work overtime and weekends as needed.
Pay: $17-$19 per hour DOE. Long-Term, Temp to Hire,
Job Summary:
To act as the key coordination point between Client aftermarket customers and the Client’s Customer Service Department. This activity includes but is not limited to directing Customer needs to the proper personnel, quote spare parts and provide clerical assistance as necessary in support of departmental activity.
Responsibilities include, but are not limited to:
- Coordinate all activities between Customer Service Department, customers, and personnel
- Accept and review all phone calls for customer service, direct calls to appropriate person and follow-up with return calls as required
- Maintain files as related to Customer Service: History Files, Print Control File and Repair/File Log
- Maintain service parts inventory, customer equipment records and other customer data
- Assist with preparations of training programs by preparing advertising, mail outs and handling all customer communications for these programs
- Present all correspondence with terms and conditions to the Contracts Coordinator for review
- Prepare verbal and written quotes on price and delivery for all repairs, spare parts process; acknowledge all orders and keep customers advised as to any change in status of order
- Input all Customer Service and related Engineering Job/Project cost data into the accounting system
- Ship domestic and international mail and packages
- Perform any customer service-related tasks as directed
Position Requirements:
- High school graduate or equivalent
- Computer literate to include Word, Access, and intermediate skills on Excel
- Proven experience reading and understanding technical manuals
- Must have excellent phone and written communication skills
- Must have a professional and collaborative attitude
- Be willing to work overtime, when needed
- Documented US Citizenship or Legal Permanent Resident status
- Preferred experience with manipulating data in ERP systems. SyteLine system knowledge a plus
- 4 years Customer Service experience for a manufacturer or in a technical setting
- Knowledge of SyteLine and ACT a plus
To apply, please register online at www.debbiesstaffing.com and select Garland, TX as the branch location. Email us at Garland@debbiesstaffing.com or call 972 800-5381
EOE/ Never a Fee
