Manager, Lung Health Navigator

The American Lung Association has an excellent opportunity for a Manager, Lung Health Navigator. Working as a member of the Lung HelpLine department, you will join an outstanding group of professionals dedicated to our mission: to save lives by improving Lung Health and preventing lung disease through research, education, and advocacy.

The person in this role will be working within the American Lung Association grant-funded programs, Improving Health Equity in Black Men and Women through Lung Cancer Screening and Tobacco Cessation in Louisiana; with guidance provided to additional states as needed. Improve access to care, reduce lung cancer mortality and address Lung Health disparities among our target audience. This is a grant-funded position.

Location:

• The preferred location for this role is Louisiana, but we are also considering remote applicants and encourage candidates in any location in the United States to apply.

Responsibilities:

• Increase awareness, knowledge, and abilities about cancer prevention and screening among the target population.
• Increase early detection of lung cancer among the target population.
• Increase access to cancer screening/preventative services by underserved populations.
• Increase community demand for cancer screening services through one-on-one education utilizing the Lung HelpLine platform.
• Provide tech-based Lung Health education (Zoom video and/or telephonically)
• Reduce structural barriers to increase community access to cancer screening services.
• Assist with maintaining tracking of screening financial assistance / travel vouchers, when needed.
• Assist Senior Manager with monthly reporting
• Assess and develop targeted resources for lung cancer screening referrals in the designated state of Louisiana and assist with additional states, as needed.
• Assist Senior Manager and Project Director, as needed, with content review of all resources created and implemented for the outreach campaigns.
• Provide information or guidance on all questions regarding chronic lung disease management (telephone, chat, text, email).
• Assist with pilot – Lung Cancer Screening pop-up chat initiative
• Assist with development and present educational programs on chronic lung disease (workshops, webinars).
• Contribute to informational resources on chronic lung disease (blogs, newsletters, online support groups, etc).
• Participate in course and become certified as a Lung Cancer Patient Navigator; maintain CEU requirement for certification.
• Assist with co-leading virtual Lung Cancer support groups.
• Serve as content expert reviewer for public facing patient and caregiver resources.
• Answer HelpLine incoming calls related to those who are seeking information on lung cancer and lung cancer screening.
• Cross-train in chronic lung disease initiatives – serve as a key member of the Lung Health Navigators
• Participate in courses and become certified as an Asthma Educator and COPD Educator and maintain CEU requirement for certification.
• Complete and maintain documentation in the database for each call – logging message left on voicemail, performing counseling and follow ups on designated calls as appropriate.
• Maintain licensure in nursing.
• Follow HelpLine protocol on all responses.
• Assure all information is collected and entered into the database.
• Participate as a member of the resource evaluation committee to assure continual updating of resources.
• Assist in indexing new materials.
• Be familiar with current lung disease management for purposes of counseling; specifically lung cancer.
• Become familiar with all issues concerning Lung Health, tobacco prevention and environmental issues.
• Coordinate and implement mission related activities.
• Coordinate, implement and monitor deliverables.
• Complete reports as assigned.
• Staff committees and work groups as assigned.
• Continually seek innovative ALA growth

Qualifications:

• Licensure as a registered nurse; minimum of 5-7 years proven experience with Lung Health.
• Bilingual (Spanish) preferred but not required.
• Previous experience with screening for eligibility for low-dose CT scan for lung cancer, preferred.
• Communicate effectively on the telephone and online via chat and demonstrate good customer service.
• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds.
• Ability to handle a “call center” environments; manage large amounts of inbound and outbound calls in a timely manner.
• Ability to work independently between the hours of 9 a.m. and 5 p.m. CST; Monday thru Friday.
• Critical skills required including analytical decision making, customer resource knowledge, organizing and coordinating, position-specific expertise, interpersonal understanding, teamwork/internal partnership, individual accountability, initiative, versatility and self-management.
• Knowledgeable in Microsoft Word, Excel, Power Point and Outlook. Good typing skills.
• Familiarity with CRM systems and practices.
• Hold valid driver's license and be able/willing to attend events as requested. (Travel/mileage reimbursed according to ALA policy).
• Ability to work occasional evenings and weekends, as needed.
• Ability to lift and carry 25 lbs. (event supplies).
• Consistent with its mission, the American Lung Association maintains a tobacco-free work place, all employees must abstain from tobacco use in any form, including vaping.

Compensation: Exact compensation may vary based on skills, experience, and location. The target hiring range for this position is between $65,000 and $71,000 per annum.

Benefits: The Lung Association offers a comprehensive benefits package including:

• Paid Leave - 10 vacation days in the first year (15 days thereafter), 2 personal days and 15 sick days per year, as well as 12 company-paid holidays per year. We also offer Paid Parental Leave for eligible employees.
• Insurance - Employees (and their eligible dependents) can enroll in our medical, dental, and vision plans, as well as voluntary plans for critical illness, accident, hospital indemnity, short-term disability and supplemental life/AD&D insurance. Employees will be enrolled in company-paid life/AD&D and long-term disability Insurance coverage.
• Retirement Plan - Eligible employees can participate in our 401(k) Defined Contribution Retirement Plan, which offers matching employer contributions (up to 4%) and year-end discretionary non-elective contributions.

Questions? For more details about this role please reach out to alahr@lung.org.

Equal Employment Opportunity

The American Lung Association is committed to employ, in its best judgment, the most suitable candidates for approved positions while engaging in recruitment and selection practices that are in compliance with all applicable employment laws. We are an equal opportunity employer: women, minorities, veterans and persons with disabilities are encouraged to apply.

Policy Statement

It is the policy of the American Lung Association to prohibit discrimination and harassment of any type and to provide equal employment opportunities to employees and applicants, without regard to their race, color, sex, sexual orientation, age, marital status, religion, national origin, alienage or citizenship status, genetic predisposition or carrier status, or physical and/or mental disabilities, veteran status, or any other status protected by law. The American Lung Association will take affirmative action to employ, advance in employment and otherwise treat all individuals in the foregoing categories without discrimination in all employment practices. This policy applies in all Human Resources actions including recruitment, selection, evaluation, promotion, compensation and training.