Manager, Claims

Welcome to Jetty, the financial services platform on a mission to make renting a home more affordable and flexible. We've built multiple financial products that benefit both renters and property managers - and we're just getting started.
As our Claims Manager, your mission will be to manage one of the most essential functions at Jetty. Our Claims team interacts with both members and real estate partners. Our Partners rely on us to help ensure their claims are comprehensive and compliant, and to help them deliver on their financial goals; our Members contact us when they are at their most critical time of need. You'll be responsible for the Jetty experience in all of these cases, as well as developing and managing our Claims team. Representing Jetty as an MGA, you will also work with all of our financial partners to communicate critical metrics and strategies for adjusting and managing more complex claims interactions. This role will primarily manage adjusters handling bond claims, with some handling of Jetty Protect (renter's insurance claims) as well.
Role & Responsibilities

• Manage Claims team leads and individual contributors as appropriate, including offering learning and/or coaching opportunities and ensuring we have appropriate staff levels at all times
• Monitor team performance metrics to ensure the team meets or exceeds established goals; ensure proper training and continuously monitor training information to update as needed
• Develop and iterate on process and procedures
• Provide 2nd level escalation support for both Partners and Members; manage communication/escalations/procedures cross-functionally
• Serve as the subject matter expert for all insurance policies and procedures, and ensure adherence to all company process and procedures
• Lead team meetings and relay all relevant information
• Work cross-functionally with our customer experience, claims support, and recovery teams to ensure our customer experience is second to none

Experience & Qualifications

• 7+ years of experience in claims, preferably for a fintech company - bond claim experience is a plus but not required
• 3+ years of claims supervisory/management experience is required, with the ability to coach teams
• Experience with liability claims is required
• Background in providing excellent customer service
• Strong problem-solving skills
• Self-motivated with the ability to multi-task in a fast-paced environment

Compensation & Benefits
Philosophy:
Beyond our mission, our products, and our people, the best way for Jetty to attract, develop, and retain talent is to provide both career growth and financial opportunity. In order to provide financial opportunity, our goal is to create compensation packages that are:

• Competitive
• Salary bands are based on market data
• Data pulled from similar sized companies to ensure we remain competitive
• Responsible
• Salaries for current and future employees are in our budget, which is reviewed quarterly
• Comp bands are based on 50th percentile market data (aka, right in the middle)
• Fair
• Defined compensation bands for each level of a job family, updated twice a year
• Consistent performance management practices and company wide compensation audits
• Everyone is paid against Tier 1 compensation data, since it's the most robust dataset, regardless of where you work
• Motivating
• Equity grants for all new hires, based on market data and internal comparables
• Additional grants given based on performance
• Supportive
• Comprehensive health insurance options that Jetty contributes to financially
• Health and wellness benefits
• Remote work benefits
• Flexible work schedules
• Generous leave policies

Compensation for this role:

• The annual base salary range for this role is $80-100k and may be inclusive of multiple career levels
• The offer package for this role will also include stock option equity
• Individual offer decisions within this range will be based on multiple factors, including your level of experience, relevant skills, and balancing internal equity to ensure fair and equitable compensation across similar roles

Benefits and perks include:

• Health (with HSA and FSA options), dental, and vision insurance through Aetna & MetLife
• 401(k) retirement savings program
• Optional life and disability coverage
• 24 days of PTO + 12 holidays + flexible sick days
• Generous parental leave policy
• Flexible remote work in any US location (keeping east coast hours)
• Stipends to cover WFH set-up, childcare, phone/internet bill, and optional co-working space

About Jetty
At Jetty , we know renting a home can be a financial challenge. That's why we're on a mission to make renting accessible to everyone. Jetty offers four financial products designed to help our members every step of the renting process: Jetty Deposit, a low-cost security deposit product that dramatically reduces move-in costs; Jetty Rent, a flexible rent payment program to eliminate pricey late rent fees; Jetty Credit, a credit building service that helps renters build credit just by paying rent; and Jetty Protect, an affordable renters insurance product that provides comprehensive coverage in just a few clicks.
Jetty has raised multiple rounds of venture capital from investors including Khosla Ventures, Ribbit Capital, Citi, Valar, and strategic investors. We've built a highly collaborative team working remotely around the country, and we believe in finding the best talent-regardless of where they live. To learn more about life at Jetty, visit jetty.com/careers .
Jetty is firmly committed to building a team as diverse as our Members. We are proud to provide equal employment opportunities for all candidates regardless of race, ancestry, citizenship, sex, gender identity or expression, religion, sexual orientation, marital status, age, disability, or veteran status.