Managed Print Service Technician

Managed Print Service Technician

McLean, VA

Contract-To-Hire

Essential Functions:

• Provide day-to-day operational support with DSS, HP Capture and Route, ePrint, Access Control, and Job Accounting applications
• Any technical issue higher than day-to-day operational support level will be escalated to internal client support
• Implement all directives, policies, and procedures issued by the client and CompuCom
• Collect and submit reports specific to team data as requested
• Relate all new or received policies, procedures, and/or processes to team members to ensure they have the most up-to-date and current information
• Facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem-solving recommendations, and recommendation of standardizing team operations
• Assist the Service Delivery Manager in the coordination of individual team member work schedules and leave to ensure proper coverage within a team
• · Provide extra availability to end users during the first two weeks following a site implementation to assist with new device orientation
• Install new devices and configuring devices, including device relocations as needed
• Maintain high levels of customer satisfaction to including meeting outlined service level agreements
• Report any occurrences of customer dissatisfaction to the Project Manager
• Respond to calls that a device is not functioning
• May collect manual page counts at device, depending on billing infrastructure or if non-networked devices
• Transport, deliver, and set up client devices as required within the seven major sites and occasionally including off site locations located nearby
• Manage onsite spare output device inventory
• Install, configure, and maintain the managed print environment

• Device Monitoring

  Ensure all contract equipment is being monitored and appropriately tracked

  Ensure all like-devices are identified and added to contract

  Ensure all new devices that are captured are added to contract where applicable or reported to the Account Executive

  Ensure all equipment numbers locations and relevant information is updated

  Ensure all equipment automatic monitored for supplies replenishment are set under the correct alerts