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Randstad Technologies

addressAddressGreenville, NC
type Form of workFULL_TIME
salary SalaryUSD63 - USD70
CategoryInformation Technology

Job description

job summary:

Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.



As part of the Information Services Leadership Team, the Manager of Platform Engineering will be responsible for establishing and maintaining the delivery of end user solutions. Reporting to the Director of End User Services and managing a team of nine engineers, the manager will oversee the lifecycle of the solutions used to deliver end user computing and be responsible for the messaging and collaboration platforms. These solutions include cloud services such as the M365 suite, workstation imaging, print management, application packaging and deployment, the virtual desktop platform, and many other core technologies.


 

location: Greenville, North Carolina

job type: Contract

salary: $63 - 70 per hour

work hours: 8am to 5pm

education: Bachelors

 

responsibilities:

The Manager of Platform Engineering will contribute to the planning, budgeting, design,


implementation, operation, and performance of end user technology. This includes managing day-to-


day operations, improving infrastructure costs, and maintaining/improving system performance and


end-user satisfaction. This employee works as a key member of the leadership team to ensure that the


overall End User Support department is meeting its strategic and operational goals and acts as a trusted


advisor. This position builds and maintains relationships with other Information Systems and business


leaders to develop a clear understanding of business needs; ensures cost-effective delivery of end user


services to meet those needs, and is able to respond with agility to changing business priorities.


The Platform Engineering Manager must have extensive experience with solutions such as cloud


migrations, SharePoint, messaging and collaboration, desktop operating systems deployment, virtual


desktop, and virtual application delivery experience. The Manager will develop best practices for others


to follow, provide input to the IS Knowledge Base, and create and distribute customer facing


documentation. The Manager is responsible for the development and on-going coordination of


Continuous Improvement projects. The Manager sets objectives, organizes, and directs the staff to


ensure that services are performed that meet client business needs and expectations. This individual


ensures that all staff demonstrates the required competence, customer service skills and business


process knowledge to resolve issues. This role has responsibility for staffing, strategy, development, and


management of the Client Technology team.




The Platform Engineering Manager works proactively with leaders of all levels across Information


Technology end user issues while maintaining exceptional end user services. The candidate will leverage


their years of hands-on technical and managerial experience with various technologies, applications,


workstations and mobile platforms to ensure quick resolution of incidents and requests, minimal end


user disruption and downtime, root cause analysis, and service improvements. Additionally, the candidate will draw on IT service management and project management skills to maximize collaboration


and productivity of their staff, along with providing effective end user support.


The ideal candidate will be familiar with developing and delivering designs and capabilities around end


user services. Overall experience with workplace and end user computing services design, measurement


and digital transformation will be critical functions associated with this role. Focus will be on


automation, standardization and end user experience.




This position will operate as a key technical SME within the IS organization and to other teams.





 

qualifications:


  • Experience level: Experienced
  • Minimum 10 years of experience
  • Education: Bachelors (required)
 

skills:
  • Project Management
  • End User Experience
  • Cloud
  • Sharepoint




  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).



    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

    Randstad Technologies - The previous day - a week ago

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