Loss Prevention Director

Sendik's Food Markets, a Milwaukee Journal Sentinel “Top Workplace” since 2012, is a rapidly growing organization looking to hire people who thrive in a customer-oriented, fast-paced environment. We are a family-owned business with a goal of offering our customers the best grocery shopping experience, period. We do this by selling products of the highest quality for a great value, all while providing exceptional customer service. We currently have 18 store locations – Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield – The Corners, Waukesha – Meadowbrook, Hales Corners, Marquette and Oconomowoc with a focus on continued growth. When you accept a position with Sendik’s, you are joining our family and a team of associates that have a never quit attitude. We truly believe we have the best team that is motivated by providing the best service to our customers and each other.
Role Title
Director Loss Prevention
Job Summary
The Loss Prevention Director is a strategic and hands-on role that is responsible for developing and implementing strategies to minimize operational and financial losses within Sendik’s. In this pivotal role, you will oversee all aspects of Loss Prevention, safety, sanitation and risk management, ensuring the protection of company assets, people, and brand reputation.
Manager
President
Our Values:
Service: We will treat every customer like a beloved family member or friend and find a way to say “yes” to our customers. It’s important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere “Thank you for your business!”
Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik’s brand.
Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use “Red Truck Service” when additional assistance is needed
Duties/Responsibilities
Develop and execute comprehensive Loss Prevention strategies aligned with organizational goals.
Collaborate with executive leadership to integrate Loss Prevention initiatives into overall business strategies.
Serve as a working director to aid in review and monitoring of overall Loss Prevention measures and assessment.
Foster a culture of awareness, integrity, and accountability within the organization.
Evaluate, implement, and manage advanced security systems and technologies.
Stay abreast of industry advancements to enhance the effectiveness of Loss Prevention measures.
Conduct thorough risk assessments to identify vulnerabilities and areas of concern; including but not limited to floor walking, camera review/audits and interviews.
Recommend and implement measures to mitigate identified risks.
Oversee and conduct internal investigations related to theft, fraud, and other incidents.
Ensure compliance with all relevant laws, regulations, and company policies
Develop and deliver training programs to educate employees on Loss Prevention best practices.
Foster a sense of shared responsibility for Loss Prevention throughout the organization.
Lead the void and refund verification log process in partnership with store teams.
Collaborate with cross-functional teams, including operations, human resources, and store teams, to address and prevent loss-related issues.
Interface with external law enforcement and industry partners as necessary.
Establish key performance indicators (KPIs) to measure the effectiveness of Loss Prevention programs.
Analyze data and provide regular reports to senior management on Loss Prevention efforts and results.
Drive a culture of continuous improvement, proactively identifying opportunities to enhance Loss Prevention processes and methodologies.
Assist in the stores during peak holiday seasons as needed
Qualifications
Bachelor’s degree in Business, Criminal Justice, or a related field
Strong knowledge of security systems, technology, and investigative techniques
Minimum of 8-10 years of related experience in asset protection, law enforcement or related experience
Proficient in computer programs such as Word, Excel and Google Docs
Strong communication and problem-solving skills
Strong sense of security and ability to handle sensitive information
Excellent attention to detail
Excellent time management, prioritization and organization skills
Ability to work at a fast paced and efficient manner
Strong sense of team – ability to anticipate the needs of the team
Travel of up to 60% of the time
Ability to lift a maximum of 50 lbs
Not sure if this position is the right career for you or do you need an accommodation? We’d love to talk to you about opportunities and options, so click the apply button or contact us at hr@sendiks.com.
As part of the interview process, you may be asked to complete a background check/drug screen/driver record check based on the position you are applying for.