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We have an exciting opportunity for a Logistics Support Supervisor to join our team. You will manage multiple levels of customer interaction and serve as a single point of contact to one of largest strategic DGF customers. This position will be based at the customer location in Grapevine, Texas
Job Summary: DGF Logistics Support Supervisor provides dedicated on-site support for Harley-Davidson Motorcycle Company and their 3PL partners in all aspects end to end. The LSS position is committed to provide a high level of service that surpasses industry standards, and to meet & exceed requirements of the local customer site.
Key Responsibilities:
Liaise and integrate with 3PL team on site to ensure that DGF achieves our contracted responsibilities and customer has continuous support
Acts as a key contact for DFW and ORD Stations
Reviews CW1 entries, shipment movements/status, deep dives frustrated shipments and provides responses/solutions to DHL, 3PL, and customer
Attend 3PL meetings as required and present opportunities to 3PL, customer and DGF
Ability to identify and meet customer needs in a pleasant and friendly manner
Ability to self-manage, self-motivate, and raise and ons to DFW station supervisor/manager when support is needed
Any duties not outlined above that fall within the scope of business and customer requirements